Join Our Team: Unleash Your Potential as a Receptionist and Winners Support at Atlantic Lottery!

Are you ready to embark on an exhilarating journey that will ignite the passion you have for exceptional customer service? We're on the lookout for a dynamic individual to join our team as a Receptionist and Winners Support, reporting directly to the Key Accounts Manager in Halifax, NS.

Required Abilities:

• Adaptability: Thrive in a fast-paced, ever-changing environment.
• Ability to Deal with a Wide Range of Issues: Handle various challenges with ease and efficiency.
• Providing Quality, Knowledgeable Support: Assist customers, players, and the general public with expertise and care.
• Maintaining Confidentiality: Protect sensitive information and uphold privacy standards.
• Corporate Image and Integrity: Represent the company professionally and ethically.

This isn't just any opportunity - it's your chance to be part of something extraordinary!

But that's not all! We believe in celebrating our successes and having a blast along the way. You'll find yourself surrounded by like-minded individuals who are just as passionate and driven as you are.

So, if you're ready to take the leap and join a community that values its people, this is the opportunity you've been waiting for!

Education and Experience:

• Minimum of two years' experience working in a Customer Service and/or administrative type role.
• Business-related diploma or degree.
• Proficient in MS Office (Excel, Word, PowerPoint).
• A multi-tasker and problem-solver. Competent to handle a variety of activities with a high degree of accuracy in a fast-paced, customer-driven environment.
• A self-starter and an independent thinker who follows up on responsibilities in a timely manner while also being a strong team player.
• Someone who's decisions are always made with the player in mind.
• Can adapt to change in a nimble & agile fashion.
• Must be 19 years of age or older to apply.
• Must reside in Atlantic Canada.

Professional Skills:

• Experience in planning and executing special events.
• Ability to follow process and procedures as described.
• Ability to build the confidence and trust of internal clients, partners, and stakeholders.
• Outstanding communication skills and strong interpersonal skills.
• A team player who values the importance of teamwork.
• Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns.

Assets:

• Experience in lottery and/or gaming industry.

Special Condition of Employment:

• Must be able to successfully complete First Aid/CPR training within provincial requirements.

Salary Band: Starting salary for this role is $42,000 a year. (Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training and internal equity).

Work Location: Working from our Halifax, NS office.

AL Benefits:

• Extended health coverage that includes medical, dental, and vision.
• Basic life insurance and disability.
• Defined Benefit Pension Plan.
• Three weeks of vacation annually (pro-rated) and 13 paid statutory holidays. Plus, we have a vacation purchasing program.
• Wellness Support: Wellness programs focused on physical and nutritional health (and more), 3 paid personal care days and a 24/7 Employee & Family Assistance Program.
• Two volunteer days per year.
• Career advancement opportunities.

Recruitment Process: The last couple of years has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually and may not be required to meet in-person. All interviews are conducted in English, our working language, unless otherwise stated.

Internal Employees: Internal Employees interested in this opportunity must be in "good standing," which includes meeting expectations on their last performance review. Performance improvement plans, disciplinary action, attendance, mandatory training, and other performance related items will also be taken into consideration when determining the applicant's "good standing" status.

Eligibility to Work in Canada: As applicable, candidates must have acquired all required work permits/visas and other authorizations and otherwise be eligible to work in Canada at the time any offer of employment is made by AL. It is the sole responsibility of the candidate to obtain all required work permits/visas and other authorizations.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference checks and mandatory criminal background checks. Financial and educational background checks may also be conducted as part of our comprehensive hiring process.