Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The key accountabilities of this role include, but are not limited to the following:

• Specific experience as a Product Owner for fraud detection capabilities, prioritizing backlog and guiding solution construction and implementation

• Collaborate across the other delivery team to provide ongoing pipeline & status updates for initiatives to ensure we achieve desired and end state on time and in budget

• Work closely with, influence, and effectively manage relationships with key partners and stakeholders both within Protect Platform and outside partners, up to the Executive Level, to successfully delivery & implement initiatives & meet associated business objectives

• Establish Product Owner presence and appropriately guide agile team, business owners, and other partners to successful product feature completion.

• Promote TD Agile practices and train project members and/or Business users where applicable

• Collaborate with architects, applications and systems development teams to ensure designs and data across systems and platforms to support the ability to detect suspicious/fraudulent events and the ability to manage alerts once presented to agents

• Proactively build and maintain relationships with fraud end users to ensure feedback is given and product enhancements align with correcting/preventing customer irritants

• Oversee scope of the project and collaboratively adjusts scope when necessary, ensuring adherence to established project change management processes

• Adhere to enterprise project gating and governance controls to ensure that projects meet all the performance, quality and compliance standards and conforms to appropriate methodology

• Understanding and applying standards for fraud consumer's data expectations, ranging from naming standards to performance optimization; implement data strategies; build data flows, personas, user journeys and assisting Business Architecture team to map them to target state capabilities

• Conduct ad-hoc analysis as required by the business and deliver results by developing and executing on innovative analytical solutions

• Ensure data lineage mapping across implementations for central data store

• Work creatively as an out-of-the-box thinker, with conceptual and problem-solving skills

• Exercise excellent judgment and has personal integrity when handling sensitive/confidential information

• Participate as a key stakeholder in PI Planning sessions to produce quarterly plans and align stories to sprints with a focus on delivering on objectives and key results (OKRs)

• Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes

• Empowered to make product delivery decisions, escalating to senior management as appropriate

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities, building the appropriate reports to demonstrate progress and future change

Experience and Education

• Significant experience executing projects using Agile delivery methodology

• Thorough knowledge of project management principles, practices, techniques, and tools

• Previous experience developing and executing on strategies and delivering superior results in both the short and long term

• Strong analytical and problem-solving skills; uses strong communication skills to communicate complex issues in easily understandable terms.

• Proven ability to see business processes through the customer and employee lens

• Ability to deal with significant ambiguity and flexibility to adapt to changing business priorities in a fast-paced environment while continuously challenging the status quo

• Strong business acumen, financial acumen and analytical skill set – ability to absorb information on a variety of complex issues (financial and non-financial) and summarize key issues or concerns and identify common themes and trends

• Strong communication (written & verbal) and inter-personal skills to facilitate working with colleagues at all levels of the organization

• Team player with exceptional relationship management and impact & influence skills

• Natural collaborator who engages colleagues, business partners, external stakeholders and employees at all levels of the organization with a superior ability to make things happen through the use of positive influence

• Understanding of fraud detection/prevention approaches and technologies

• Familiarity with data flow diagrams, use case creation, and defining acceptance criteria

• Sound working knowledge of various software applications (e.g. Jira, Confluence, MS Excel, MS Word, MS PowerPoint, Project, Visio, etc.)

• Relevant university degree or equivalent work experience

• 7+ years of relevant delivery experience

• 3+ years as Product Owner or Agile-related delivery experience

• Nice to Have

• Certified Scrum Product Owner (CSPO) certification

• Project Management Professional (PMP) certification

• Scaled Agile Framework (SAFe) certifications or experience operating in a scaped agile environment

• Experience in any Fraud Management or Financial Crimes group is valuable but not essential

• Understanding of Azure services and offerings, event-driven architecture utilizing APIs and Microservices

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet