Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Team Lead supervises the day to day activities of the Corporate Account Associate team and will report directly to the Manager, Ontario Client Services. The Team Lead will collaborate extensively with the Brokerage Team Lead, Sales, and other operational areas within Medavie Blue Cross to support the sale, ongoing client satisfaction and ultimately the retention of group insurance plans.

The Team Lead brings a wealth of knowledge and expertise in group benefits, customer service and leadership to the department. This position will be of interest to individuals who truly believe in going above and beyond to offer exceptional customer service to clients, while effectively promoting and supporting a positive work environment and an engaged cohesive team.

Key Responsibilities

• Provide guidance and supervision of the Corporate Account Associate team in their day-to-day operations;
• Provide support and feedback to these teams on the skills and requirements required to achieve success in their roles;
• Collaborate and perform performance evaluations and contribute to the development of action plans for professional development;
• Oversee workload management for this team;
• Ensure team motivation and engagement by maintaining good interpersonal relationships and excellent communication;
• Continually analyze and make recommendations to improve processes, service relationships and workload;
• Facilitate learning and information sessions for team members;
• Required to participate in working groups on various projects;
• Required to participate in recruitment activities, finalist presentations, client and broker meetings

Qualifications:

Education : Completion of post-secondary education in related field or equivalent work experience.

Work Experience : minimum of five years of experience in group benefits and employee management.

Computer Skills : Strong computer skills and experience working with the Microsoft Office Suite, Salesforce, and Webex.

Other Qualifications:

• An understanding of group health, dental, life and disability benefits
• Previous experience working in the insurance industry
• Previous experience working in a leadership capacity, preferably in an insurance environment, is considered an asset
• Having or working towards an insurance designation is considered an asset (LOMA, CEBS (GBA), ICA, etc.)
• Valid driver's license

Language Skills : Bilingualism (French and English) is considered an asset but not required.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .