Sales and Service Attendant SupervisorDepartment of Tourism, Heritage and CultureOpen CompetitionCasualFundy Trail Provincial Park

Who we are

Join the Parks NB Team and make a difference in some of the most breathtaking locations New Brunswick has to offer! At Parks NB, we take pride in doing meaningful and rewarding work. Our team collaborates with staff, stakeholders, and industry partners to support, promote, and grow the tourism sector while encouraging New Brunswickers and visitors to discover the province's incredible outdoor activities and experiences. We aim to be the ultimate hosts, delivering high-quality guest experiences and fostering meaningful connections to our protected natural and cultural spaces.

Fundy Trail Provincial Park is one of New Brunswick's crown jewels. Spanning 2,559 hectares along the southern coast, the park features a stunning 30 km parkway with breathtaking views of the world-renowned Bay of Fundy. Open seasonally from mid-May to mid-October, it offers visitors an unforgettable chance to connect with nature and history.

Fundy Trail Provincial Park is hiring a Sales and Service Attendant Supervisor to lead our sales team and oversee the operations of our Gift Shops and other retail centers. This position plays a key role in supervising Sales and Service staff, ensuring excellent customer retail experiences, and maintaining smooth and efficient related operations. Help us create unforgettable retail experiences in one of New Brunswick's most iconic destinations!

What you will do

Reporting to the Assistant Park Manager, the successful candidate will take on a vital leadership role in ensuring outstanding retail experiences by overseeing park retail programs, managing operations within the park's gift shops and retail centers, and supervising the sales and service teams. The successful candidate will be responsible for the following duties:

• Supervising daily operations of gift shops and other retail outlets throughout the park, ensuring high standards of customer service
• Creating and maintaining a clean, tidy, and safe working environment conducive to retail services
• Setting up and managing vendor files and monitoring inventory using sales software
• Supporting park management with additional tasks related to sales and services as needed
• Managing and supervising a team of employees, including staff scheduling and task assignments
• Assisting with hiring, onboarding, and training new staff
• Providing ongoing guidance, feedback, and performance evaluations
• Delivering exceptional customer service, addressing inquiries and resolving concerns professionally
• Acting as a resource for staff to ensure consistent, high-quality guest interactions
• Tracking and updating inventory, sales data, and related reports
• Overseeing vendor coordination and following up on orders and supplies
• Assisting in preparing financial reports for park management as required
• Promoting and enforcing health and safety protocols for all retail operations
• Ensuring a safe and clean working environment
• Active involvement in park committees such as the Joint Health and Safety Committee, contributing to the park's ongoing improvement
• Working closely with park management, staff and other departments to coordinate special events, group tours, and busy operational periods
• Supporting team members across the park as needed, ensuring smooth operations across all locations
• Maintaining records of cash transactions, reconciling funds, and preparing daily bank deposits
• Tracking and recording visitor statistics, program participation, and other key data in logbooks
• Performing other duties as assigned

Work Environment

• Working up to 40 hours per week
• Please note that this position requires variable and extended hours - shifts may include evenings, weekends and holidays
• Attending to clients' needs in a professional and efficient manner
• Light to moderate lifting
• Uniform provided

Who you are

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

You are someone who has concern for order but can also be flexible. You have great communication skills as well as great leadership skills. You have experience working with the public and retail operations.

Need to have

• Completion of grade 10 or equivalent education
• Minimum of 3 years of related work experience
• Minimum of 1 year of supervisory experience
• Knowledge of Microsoft Office Software (Word, Excel)
• Valid Class 5 driver's license as issued by the Province of New Brunswick
• An equivalent combination of education, training and experience may be considered
• Some positions require spoken competence in English and French. Other positions require spoken competence in either English or in French only. Please state your language capability.

Nice to Have

• Knowledge of the Online NB Parks Lightspeed and Global Payment Systems

Wage

$23.72 per hour

What can GNB offer you?

• Opportunities for career growth, professional development and training
• Free access to Employee and Family Assistance Program (EFAP) and services

Providing a safe workplace for all. Your health and safety are important to us. GNB has implemented preventative measures across the organization to ensure your health and safety.

How to apply

We encourage applicants to apply on-line, by e-mail to [email protected] or by mail at the following address by March 3, 2025, indicating competition number R18-2024/2025-077. This competition may be used to fill future vacancies at the same level.

Department of Tourism, Heritage and Culture
Human Resource Branch
Marysville Place, 4th floor
P.O. Box 6000, Fredericton, NB E3B 5H1
(506) 453-3115

We thank all those who apply, however, only those selected for further consideration will be contacted.

• A Criminal Record Check and Vulnerable Sector Check are required prior to appointment

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of our communities in which we live and serve. We encourage and support applications from Aboriginals, persons with disabilities, and members of visible minority groups.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!