Artisan IIIDepartment of Tourism, Heritage and CultureOpen CompetitionCasual(May ¿ October)Fundy Trail Provincial Park

Who we are

Join the Parks NB team and make a difference in some of the most breathtaking locations New Brunswick has to offer! At Parks NB, we take pride in doing meaningful and rewarding work. Our team collaborates with staff, stakeholders, and industry partners to support, promote, and grow the tourism sector while encouraging New Brunswickers and visitors to discover the province's incredible outdoor activities and experiences. We aim to be the ultimate hosts, delivering high-quality guest experiences and fostering meaningful connections to our protected natural and cultural spaces.

Fundy Trail Provincial Park is one of New Brunswick's crown jewels. Spanning 2,559 hectares along the southern coast, the park features a stunning 30 km parkway with breathtaking views of the world-renowned Bay of Fundy. Open seasonally from mid-May to mid-October, it offers visitors an unforgettable chance to connect with nature and history.

Are you passionate about storytelling, connecting people to nature and culture, and leading a dynamic team? Fundy Trail Provincial Park is seeking an Artisan III to lead and elevate our interpretive programming, manage our team of Park Interpreters, and coordinate the operations of our Interpretive Centers. Join us in crafting unforgettable visitor experiences at one of New Brunswick's most iconic destinations!

What you will do

Reporting to the Assistant Park Manager, as an Artisan III, the successful candidate will play a key leadership role in delivering exceptional visitor experiences by overseeing interpretive programs, supervising interpretive staff, and managing operations within the park's Interpretive Centers. The successful candidate will be responsible for the following duties:

• Supervising, mentoring and providing training for Artisan II interpreters, fostering a collaborative and high-performing team
• Developing and managing work schedules, ensuring coverage across key park locations, guided walks, and programs
• Coordinating with other park staff to enhance guest experiences and reconcile schedules for payroll accuracy
• Supporting the creation and delivery of engaging interpretive programs, including guided tours, interactive presentations, and exhibits
• Ensuring interpretive materials are accurate, high-quality, and aligned with park goals
• Monitoring program effectiveness, managing inventory for activities, and implementing improvements as needed
• Overseeing the daily operations of interpretive services, ensuring exceptional guest experiences both in-person and online
• Addressing visitor inquiries, resolving concerns, and maintaining a welcoming and professional environment
• Acting as a point of escalation for guest-related challenges and enforce park rules as necessary
• Working with park management, staff, and external partners to coordinate special events, group tours, and outreach presentations for schools and community groups
• Providing step-on guide services for groups, motorcoach tours, and travel writers as needed
• Promoting and enforcing health and safety protocols during interpretive activities
• Maintaining a safe, clean, and organized work environment across all locations, including during outdoor programs in varied weather conditions
• Recording and tracking visitor statistics, program participation, and staff performance data
• Managing timesheets, preparing end-of-season reports, and handle other administrative functions as required
• Active involvement in park committees such as the Joint Health and Safety Committee, contributing to the park's ongoing improvement

Work Environment

• Office Location: 229 Main Street St. Martins; Fundy Trail Provincial Park Administrative Building

Big Salmon River Interpretive Centre (Fundy Trail Provincial Park)

• Please note that this position requires variable and extended hours - shifts may include evenings, weekends and holidays, both indoors in an office setting as well as outdoors
• Uniform provided

Who you are

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

You are someone who has concern for order but can also be flexible. You have great communication skills as well as great leadership skills. You have experience working with the public.

Need to have

• Completion of high school diploma or GED
• A minimum of 3 years of related work experience, including 1 year of supervisory experience
• Knowledge and experience using Microsoft Office Suite is required
• Valid Class 5 driver's license as issued by the Province of New Brunswick
• An equivalent combination of education, training and experience may be considered
• Some positions require spoken competence in English and French. Other positions require spoken competence in either English or in French only. Please state your language capability.

Nice to have

• Customer service experience
• Interest in or appreciation of earth sciences, history, or ecology

Wage

$24.29 per hour

What can GNB offer you?

• Opportunities for career growth, professional development and training
• Free access to Employee and Family Assistance Program (EFAP) and services

Providing a safe workplace for all. Your health and safety are important to us. GNB has implemented preventative measures across the organization to ensure your health and safety.

How to apply

We encourage applicants to apply on-line, by e-mail to [email protected] or by mail at the following address by March 3, 2025, indicating competition number R18-2024/2025-075. This competition may be used to fill future vacancies at the same level.

Department of Tourism, Heritage and Culture
Human Resource Branch
Marysville Place, 4th floor
P.O. Box 6000, Fredericton, NB E3B 5H1
(506) 453-3115

We thank all those who apply, however, only those selected for further consideration will be contacted.

• A Criminal Record Check and Vulnerable Sector Check are required prior to appointment

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of our communities in which we live and serve. We encourage and support applications from Aboriginals, persons with disabilities, and members of visible minority groups.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!