Zone: Western Zone
Location: WMH - Western Memorial Regional Hospital

Food Operations Supervisor
Western Zone - Food Services
Permanent Full-time
88945POS
Hours 70 (8 hours, 12 hours; Days, Evenings, Weekends)
Salary HL12 (CAD48, 948.00 - CAD63, 632.00 per Annum)
Competition Number VAC0006473
Posted Date 2025-02-11
Closing Date 2025-02-18
Demands, duties, qualifications
Specific Responsibilities

Human Resources

• Responsible for Communicating with central scheduling for booking relief of food service staff and the approval of leaves.
• Monitor and provide regular feedback on performance and completes Employee Performance Reviews (PA's).
• Ensure that all staff has the competencies required of their position and are aware of roles in the event of any emergency.
• Participate in recruitment and orientation of new staff as required.
• Update schedules, job descriptions, and job routines to ensure efficiency.
• Discipline employees as matters arise in consultation with the Regional Manager.
• Monitor sick leave on all staff in accordance with Attendance Management program.

Finance

• Arrange scheduling of employees to ensure adequate coverage while minimizing extra labour costs.
• Ensure staff follows guidelines for portion control and implement policies to avoid unnecessary wastage.
• Enhance cafeteria, catering, and vending revenues by arranging weekly specials, seeking new menu ideas and products for retail service.
• Manage and secure cash float, petty cash, and cafeteria deposits in retail service.
• Oversee preparation of charge/billing/transfers of information for Finance Department at Month end reports.

Operations

• Monitor the menus for all patients for all meals on a daily basis and adjusting the menu in response to food, supplies, equipment or staff shortages.
• Communicate with the lead supervisor/CBORD supervisor issues relating to the Dietary Food Management/CBORD software systems specific to patient services, point of sale, diet office and production.
• Oversee that the proper maintenance and cleaning is being conducted on equipment.
• Ensure policies and procedures are reflective of practice and implemented to meet the needs of the department and organization.
• Ensure therapeutic nutrition and texture modified menus are accurate by regularly reviewing the guidelines, liaising with clinical dietitians for diet order as required, and adjusting for new products or menu items, in consultation with the Regional Manager.
• Provide feedback to Acute Care Lead & Regional Manager in the use and purchase of food, supplies, and equipment.

Communication

• Meet with the Regional Manager to improve department functioning and communication.
• Communicate updates, processes, procedures, and issues to staff.
• Respond to menu and food service concerns from patients, residents, clients, family members, department and organization staff, and general public.

Challenges:

• To ensure services to clients are maintained through successful management of staff.
• Interpretation of the collective agreement to ensure compliance and resolution of labor relation issues and concerns.
• The daily communication for scheduling of staff to ensure adequate coverage without going over budget with central schedulers.
• To establish and maintain effective communications and working relations with consumers, peers, employees, outside agencies and other related groups.

Qualifications: Completion of a recognized program in Food Service Supervision or a Bachelor of Science with major course work in food/nutrition is preferred however, individuals with a minimum of 2 years' supervisory experience, preferably in a unionized environment, may be considered. This challenging opportunity requires excellent communication, organization and problem solving skills. The successful applicant must be prepared to pursue further education (i.e. food safety certification) and/or to travel if necessary.

If there is no suitable candidate with the required qualifications other levels of experience and training may be considered for this position.

**A satisfactory record of work performance and attendance is required for this position.