Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Join Our Dynamic Team as a Customer Loyalty & Sales Advisor!

At Medavie, we believe the insurance business is not just about claims - it's about making meaningful connections, building lasting relationships, and helping our members with all their health insurance needs. If you're passionate about exceeding customer expectations and want to be a key player in strengthening our Individual Business, this is the perfect opportunity for you.

What's in it for you?

• Comprehensive Benefits: 100% employer-paid health and dental plan starting on your first day - we take care of you so you can take care of others!
• Work-Life Balance: Enjoy a consistent schedule from 8:00 a.m. to 6:00 p.m., with no weekends!
• Career Growth: Extensive paid training, career development opportunities, and room for advancement.
• Wellness: Access to wellness benefits, health resources, fitness center discounts, and more!

Your Role: Your Impact:

As a Customer Loyalty & Sales Advisor, you'll be the initial point of contact for our Individual Plan Members, offering personalized solutions to meet their health insurance needs. You'll be empowered to:

• Connect with members, providing tailored solutions that exceed expectations.
• Promote and educate members on our Individual Health products, ensuring they understand their plan and payment options.
• Resolve issues and cancellation requests by educating members on the value of upgrading their health insurance, helping them make informed decisions.
• Collaborate with internal teams to drive positive outcomes and ensure first-call resolution.
• Achieve personal and team goals, contributing to the success of the department while enjoying an energizing work environment.

What You'll Bring to the Table:

• A passion for helping people and a track record of delivering exceptional customer service and retention.
• Sales skills to effectively influence buying decisions and retain accounts.
• Strong communication abilities: You're clear, concise, and friendly, whether on the phone or by email.
• A results-driven mindset with a focus on success in both individual and team goals.
• Problem-solving skills to quickly analyze issues and find effective solutions.
• Technological proficiency: You can multitask and navigate multiple software platforms seamlessly.
• A team player mentality while also being resourceful and accountable for your individual results.

What You'll Need to Succeed:

• LLQP (Life, Accident & Sickness License) within 6 months of hire (Medavie will cover the cost of the accredited education provider, course, and exams).
• Experience in Sales and/or Retention in the insurance or healthcare industry is an asset (1-2 years preferred).
• Bilingual (French/English) is required.
• Post-secondary education in Sales, Business, or equivalent is preferred.

Ready to make a difference and take the next step in your career? Apply today and become part of our supportive and growing team!

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .