Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Summary

Reporting to the Team Leader, Client Solutions, you will be responsible for managing existing interfaces and supporting clients using our flexible group insurance plan administration system. You will oversee different phases of work to ensure that deadlines are met, follow up as required and assist clients in their daily operations. You will work closely with various internal and external stakeholders throughout the implementation process.
You will focus on process improvement, make recommendations and harness automation to develop tools that simplify group insurance plan administration. You may also be called upon to implement new interfaces, set up new clients on our flexible group insurance plan administration system, and update and validate data.

Key Responsibilities

• Manage deliverables and timelines with minimal supervision to ensure that tasks and projects are completed on time.
• Process client requests and follow up as required in accordance with established procedures and timelines.
• Offer technical support for client requests, while maintaining a reputation for excellence in customer service.
• Perform independent solution analyses for projects that impact customer experience.
• Manage renewals for clients using Flexit and ensure that tasks are completed within the established time frame.
• Document operational transfer procedures.
• Act as a first point of contact for problem solving.
• Develop test plans and carry out test cases for system changes or interface development.
• Communicate and coordinate project tasks effectively, ensuring that all parties complete their work.

Required Qualifications

• College diploma, university degree, or relevant experience in requirements analysis.
• 3 years of relevant experience.
• Strong understanding of group insurance and of the relationships between user requirements and IT systems in order to offer technical solutions that meet client needs and to support the effective implementation of solutions.
• Excellent knowledge of Excel and Office Suite and ability to handle and organize data. Knowledge of VBA/SQL interfaces and language is an asset.
• Language skills: Must be fluently bilingual in both written and spoken English and French in order to provide services to our clients and communicate with internal stakeholders in both official languages.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .