Req Id: 422136

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers' experiences.

Job location: 100 Wynford Drive, Toronto (ON)
Job status: Temporary part-time / Summer Student
Position duration: May to end of August 2025

Position Description
Associate Project – Process – Delivery is part of DTH Partner Performance Management within Field Operations involves multi line of businesses (Satellite TV (DTH) , Wireless Home Internet (WHI) , Bell Smart Home (BSH), Public Access (PA)). Team responsible for special project delivery activities, vendor payments including Retail partners, National Installation vendors, Single Family Unit (SFU), Multiple Dwelling Unit (MDU), Special vendor payments, related payment inquiries and reporting/analysis.

• Actively monitor system - process enhancement, vendor performance related metrics and quality issues on all line of business related activities.
• Document system requirement (SRS/BRD/UAT) for new line of business/process.
• Review current process, make recommendation for improvements, local database creation and maintenance support.
• Responsible for DTH, WHI and BSH related order flow monitoring, identify/document system, and process gaps for future enhancement.
• Investigate and resolve compensation process gaps and system issues.
• Be a prime and responsible for Bell Smart Home (BSH) payment system automation and process logic implementation.
• Responsible for establishing a national installation supplier for Bell Smart Home related field activities mainly for Small Medium Business (SMB), Bell Business Market (BBM), and enterprise customers.
• Public Access (PA-Payphone) related payment inquiries and system automation implementation.
• Work on impact analysis and implementation strategy on introduction of new technology and product/services.
• Perform analysis on contract management expectation for multiline of businesses and cost savings initiatives.
• Assist with business case creation/update/follow up on existing and new initiatives.
• Participate in technician field ride along for various studies including Time Motion Study, analysis, safety, and etc.
• Communication to installation vendors and retailers of any issues and work on resolution as required.

• Intermediate or educational knowledge in SAS, MS Excel, MS Access.
• Familiar or working knowledge in programming languages including SQL.
• Proficient in Microsoft Office, Excel, PowerPoint, Access and Word.
• Proven ability to multi-task, strong organizational and time management skills.
• Strong problem solving and decision making skills.
• Experienced in analyzing process flow, order flow, and system processes.

Working Conditions

• Monday to Friday, daytime schedule
• Working profile: Remote (may require field ride and office visit)

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Summer Student

Job Location: Canada : Ontario : Toronto

Work Arrangement: Remote

Application Deadline: 02/23/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.