At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

The Experience Management (EM) Coordinator is a member of the Consulting Canada Experience Management team. The EM Coordinator function support contributes to the goals of effective deployment of client-serving professionals and comprehensive project staffing for delivery of our engagements in Canada.

Your key responsibilities

As an EM Coordinator, you will be responsible for supporting deployment; development; and capacity management processes and initiatives. You will provide full functional support to EM Leads in order to effectively deploy client-serving professionals. You'll receive regular supervision on a day-to-day basis to set appropriate priorities.

Deployment:

• Conduct skill and bio/CV searches that focuses on matching proposal and project need(s) with required skills, development opportunities and project risk.
• Assist with the creation/maintenance of accurate personnel and client project schedules and highlight conflicts to the appropriate Experience Manager
• Proactively identify resources that will become availability in short term (i.e. next 2-3 weeks)
• Proactively monitor and highlight unassigned resources in order to minimize unassigned time
• Regularly communicate material schedule changes to the appropriate Experience Manager
• Communicate regularly with Experience Management team on the status of tasks/assignments
• Support CV, skills database and other fundamental initiatives within the Experience Management framework

Teaming:

• Demonstrate effective teaming with Consulting EM team(s) by proactively/creatively responding to requests.
• Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals etc.)
• Identify ways to improve Experience Management processes
• Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model as required
• Partner with the Consulting Talent Team (i.e. HR) on Performance Management initiatives
• Actively support adoption initiatives of EM enablers including but not limited to Retain; MERA; EY Advance; EY Discover; Mercury, etc.
• Work with peers across the Americas Consulting EM by contributing to EM priorities; task forces; and/or projects

Reporting:

• Act as a subject matter resource on EM tools/enablers
• Assist with the creation of Service Line; Market and/or Competency reporting including utilization performance; forecasts; variance analysis; and capacity management analytics
• Support weekly processes to ensure data accuracy in reporting systems (code cleanups, record checks, feed validations, etc...)
  

To qualify for the role, you must have:

• 1-3 years of relevant work experience
• Ability to manage multiple and sometimes competing priorities
• Strong organizational skills
• Advanced Microsoft Excel and/or PowerBI skills
• Proficient in Microsoft applications
• Strong analytical skills, with meticulous attention to detail
• Strong written and verbal communication skills. French language skills a plus.
• Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
• Ability to problem-solving
• Flexible in adapting to constantly changing priorities
• Outstanding teamwork and interpersonal skills
• Confident at working independently and a self-starter
• Experience in a professional services firm desirable
• Bachelor's degree, or equivalent work experience
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

The salary range for this job in British Columbia is $56,400 to $84,600. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

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