Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Core Responsibilities

Reporting to the Senior Manager, Performance and Productivity Ecosystems (a division of Wealth Operational Excellence), this role will lead the planning, consultation, implementation, and reporting for Wealth Operations performance initiatives. The successful candidate will have experience managing stakeholders at various levels and will demonstrate their capabilities to own various stages of projects.

The following accountabilities will be core to this role:

• Lead the Competencies development project – this framework identifies the specific skills and proficiency levels that are necessary for success within Operations at all levels (e.g. Effective Communications, Customer Experience Management, …)
• Lead sustainment initiatives for the Performance Excellence Framework – an immersive Coaching program for Team Managers that covers the 10 universal elements of effective coaching, helping to drive higher performance across Operations (and other teams across TD)
• Manage relationships with Team Managers and Group Managers to support the above initiatives, maintain communications, gather enhancement requests, report on project progress and demonstrate benefits
• Lead the annual colleague development strategic planning process to lock-in a meaningful learning curriculum each year that drives Ops performance forward
• Manage the Fusion project – an annual resourcing initiative to recruit, onboard, and develop talent from Canadian Personal Banking to support Wealth Ops' busy season
• Consolidate weekly / monthly AVP+ meeting content for discussion, and monthly content for engagements with Wealth lines of business
• Maintain a solid understanding of common performance metrics leveraged by Operations people managers (e.g. Productivity, Efficiency, SLAs, ciLEI, …)
• Participate regularly in leadership forums to promote project overviews, inspire leadership actions, intake stakeholder recommendations that further the Performance & Productivity mandate within Ops
• Manage ad-hoc engagement initiatives periodically to support Wealth Operations seasonal priorities
• Contribute to a collaborative and productive work culture within the Operational Excellence team

Qualifications

• Minimum 4 years relevant performance management, business Consulting, colleague Experience / Engagement, or related experiences within financial services
• University degree in business management, finance, or similar disciplines
• Accreditations such as MBA, CPA, P.Eng considered an asset
• Wealth Operations or Wealth Business experience is a definite asset

Competencies & Experience

A Business Case submission will provide an opportunity for candidates to demonstrate some of the following:

• Effective communication – Advanced verbal and written skills, with ability to deliver actionable presentations
• Client experience management – Advanced ability to manage multiple stakeholders and timelines, and discretion regarding sensitive subject matters
• Superior adaptability to manage ambiguity and to employ judgement that drives initiatives forward
• Data analysis – experience using data analysis tools to drive insights and recommendations (Good Excel skills minimum)
• Attention to detail – Ability to navigate large and complex qualitative / quantitative details to derive insights
• Analytical thinking – Advanced ability to simplify and summarize complex details, and ability to build business cases that recommend actions for Wealth Operations and our partners
• Experience with process improvements and process mapping considered an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet