Role Type:

Internship/Co-op

Work Term:

Summer/Term 3

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Pay Details:

$48,000 - $68,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

The Wealth Operations Center of Excellence (Ops CoE) is a strategic team with Wealth Operations that partners closely with Platform and Journey teams to drive the successful delivery of key programs and initiatives. Our team focuses on optimizing operational processes, implementing scalable solutions, including system upgrades, and ensuring seamless collaboration across various departments.

As part of the Ops CoE, you will gain exposure to transformational projects, support program delivery through data-driven insights, and collaborate with stakeholders across Platforms and Journey teams to deliver impactful outcomes.

Job Requirements

Reporting to the Senior Manager, Wealth Ops CoE, this role will support key initiatives, including the rollout of Salesforce Case Management and adoption of Scaled Agility Practices. This role officers the opportunity to work on high-impact programs, collaborate with cross-functional teams, and gain hands-on experience in process optimization, change management, and system implementation. The following accountabilities will be core to this role:

• Assist in gathering/ validating requirements for Salesforce Case Management (SF CM) and other Chassis (Ops Transformation) workstreams functionalities and documenting user stories in JIRA.
• Support the preparation and execution of PAT and testing activities, ensuring feedback is tracked and incorporated effectively.
• Collaborate within TD Scaled Agility framework to coordinate ceremonies, align priorities across Journeys and Platforms.
• Contribute to the development of training materials, readiness assessments, and change management activities to support the successful rollout of SF CM
• Support the AVP on Operations CoE initiatives, including creating reports on various programs to inform about progress on each of the programs. Follow-up with stakeholders to provide status updates to leadership, as needed.
• Identify process improvement opportunities and assist in tracking and communicating key milestones for Ops programs.
• Contribute to a collaborative and productive work culture within the Operation CoE team.

Qualifications, Skills, Experience

• Working toward a University degree in business, finance, computer science, or related discipline
• Minimum of 1-2 prior internship experiences
• Familiarity with Salesforce (CRM and Case Management) is a plus.
• Basic understanding of agile frameworks and scaled agility principles.
• Proficiency in tools such as MS Office, JIRA, and Confluence is a plus.
• Practical course work experience with data analysis tools (examples may include Power BI, PowerApps, Alteryx, Python)
• Openness to build and deliver presentations to medium-sized audiences.
• Strong verbal a written communication skill
• Able to provide examples of strong judgement and ability to manage ambiguity through rationale decision-making.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet