Zone: Eastern Zone
Location: Carbonear General Hospital

Computer Systems Analyst I

NLCHI Solutions & Infrastructure- Data Center
Temporary Full-time (until March 15, 2026, with possible extension)
07808RP1
Hours 75 bi-weekly (8 hours; Days, On-Call required)
Salary CG37 ($35.42 - $39.58 per hour)
Competition Number VAC0006724
Posted Date 2025-01-28
Closing Date 2025-02-04
Demands, duties, qualifications
Job Summary
Working within the Data Center division of (Digital Health) Healthcare Technology and Data Management Department and reporting to the manager of Data Center for NL Health Services, the Systems Analyst I will develop, install, administer, and maintains small to large scale information systems. The Systems Analyst I will be required to provide infrastructure and system support and expertise to all levels of the organization (Clinical, Administrative, Finance, Hospital Support, etc.). They will be required to provide guidance and recommendations for enterprise infrastructure, as it pertains to enterprise data center systems. They will perform various roles such as Day to day performance monitoring and troubleshooting of deploy solutions; Continually optimize call flow design to deliver top-notch customer support experiences; Provide advanced support to the service desk team; configuration and installation of various IT infrastructure systems (i.e., email gateways remote access solutions, servers, storage array, backup solution, etc.), The position requires the ability to thoroughly test, analyze, configure and implement these technologies within a high-availability environment consisting of complex and multi-vendor environment, while complying with disaster recovery practices and procedures - including performance of data and configuration integrity validation to all IT infrastructure deployed.

The Computer Systems Analyst I will performs analysis and design of client requests; implements and tests the design; document new and existing business rules for new and existing systems; attend meetings with stakeholders for the purpose of requirement gathering and analysis, in relation to new and existing systems and projects; conduct interviews or surveys system with users and observe job performance to determine what information is processed and how it is processed; create documents outlining solutions, timelines, and the level of effort in relation to projects; maintain communication with stakeholders to refine requirements, inform them of progress, resolve issues, create test scenarios, and provide training on the use of the final product; perform server configuration and maintenance planning for live and test environments; establish templates and puts forth recommendations for development and server standards; assists managers on writing tender related specifications, evaluates responses, and assists with other infrastructure acquisitions; tests the disaster recovery plan; evaluate, configure, and install enterprise IT infrastructure, (i.e., email gateways remote access solutions, servers, storage array, backup solution, etc.); provide problem-solving services and training to co-workers and end users.

The Computer Systems Analyst I will require: strong analytical and problem-solving skills; an in-depth knowledge of several technologies (i.e., Microsoft Exchange Email, Azure, Anti-spam products), operating systems, servers, storage, infrastructure design and management, data center management, application support and development, enterprise management, and business services; the ability to convey complex technical concepts to non-technical team members; Excellent communication (written and oral) and interpersonal skills complimented by the ability to develop and maintain effective working relationships; a strong understanding of privacy, confidentiality, and access issues; the ability to deal with sensitive information using excellent judgment, diplomacy, and discretion.

Job Demands
By applying for this position, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to): Occasionally lifts objects up to 25 lbs, and occasional standing, walking, driving, bending, kneeling, and stretching may be required. Constantly performs fine finger/precision work while using a computer and working with data center infrastructure. Constantly requires visual concentration when designing, configuring, and troubleshooting data center infrastructure. Requires availability in a data center on-call rotation to support the Eastern Health network infrastructure and connectivity.

Job Qualifications
Graduation from a recognized university with a Computer Science degree or a Commerce or Business degree supplemented by a graduate diploma in Information Technology, minimum one year (900 hours duration) or from a recognized Technical College with a minimum three-year Computer Studies Diploma.
Minimum of three years' experience with Unified Communications and systems design is required.
Current working knowledge of Unified Communications protocols and technologies.
Industry standard certification in Unified Communications technologies would be considered an asset.
A satisfactory record of work performance is required.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.