Closing Date: Feb 6th 2025 at 4:00 PM

Office Of Registrar

The Office of the Registrar provides front-line client service support to our academic community, current and former students as well as alumni. The Office of the Registrar is a core service unit that supports the academic mission of the university.

WHAT WE OFFER

Full-time | Continuing | Fredericton | On-Campus

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $25.28 - $29.92 per hour

YOUR FOCUS

Reporting to the Associate Registrar - Records and Registration Services, the Student Support Officer (Clerk PL5) is responsible for providing front-line customer service in our service center. As a central service hub to support students, faculty, staff and alumni, this position assists with all front-line responsibilities and various administrative functions.

• Perform main reception and e-mail inquiry duties of the Registrar Office.
• Provide customer service to students and other members of the public and university community by telephone, email and walk-in requests.
• Provide accurate information and assist students in the use of the Student Planning & Registration system.
• Process government documentation for students (CPP Declaration, Disability Benefits, E.I., exchange programs, etc.).
• Maintain student information system (Colleague) with respect to registration and updates on student records.
• Draft and issue confirmation of enrollment letters, educational trust fund letters, and graduation confirmation letters and special request letters.
• Assist with admin support for certificates.
• Process employment hire checks by organizations and letters of permission or off-campus study requests.
• Process both incoming and outgoing mail and process courier requests.
• Assist with diploma replacements, certified true copies of diplomas and the coordination of pickups.
• Conduct file audit as part of document retention processes.
• Update student records- pulling inactive files from current student files, preparing & scanning files.
• Assist with special projects and events throughout academic year such as Graduation.
• Process variety of tasks related to transcript processing that includes the management of orders, payments, transcript production, transcript delivery (mail, courier, fax, in-person pick-ups) and manage ongoing client inquiries.
• Coordinate external transcript requests (accreditation agencies, funding agencies, law firms, etc.) and confirm student consent with respect to disclosure of confidential academic record information.
• Provide administrative support to the Records & Registration unit.
• Perform various duties as operationally needed supporting areas like grading, academic appeals, deferred exams and record processing and provide other related duties as operationally required.

WHAT YOU BRING

• Undergraduate degree or Office Administration training.
• 5 years of customer service work experience in a team-oriented environment.
• An equivalent combination of training and experience may be considered.

Additional Strengths

• Experience in a university setting is considered an asset.
• Strong people and telephone skills demonstrating discretion, tact and judgement.
• High attention to detail to collect, document and record information while adhering to strict deadlines.
• Ability to work effectively and accurately under pressure of high-volume transactions and frequent interruptions.
• Strong ability to multi-task and organize work priorities.
• Strong verbal and written communication skills.
• Strong technical proficiency - Microsoft 365 Suite.
• Experience with Colleague UI or other database management systems, Footprints and Adobe preferred.

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

SECRETARIES, ACCOUNTANTS, LIBRARY ASSISTANTS AND CLERKS (SALAC)

This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.