Req Id: 421440

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the centre of Bell's transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You'll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization.

At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.

This position requires a versatile and proactive individual capable of supporting a team, analyzing problems, and proposing innovative solutions. The ideal candidate possesses excellent leadership, communication, problem-solving, and payroll management skills.

• Provide technical support and coaching to employees, document interactions, and identify recurring issues to improve processes. Collaborate with the trainer to create and distribute supplementary documents
• Develop and manage the weekly agent assignment plan, prioritizing tasks and respecting established deadlines and guidelines
• Handle and resolve unusual and complex situations, proposing effective and sustainable solutions
• Analyze data, identify areas for process and content improvement to optimize the employee experience. Propose concrete solutions to improve the simplicity and user-friendliness of systems
• Ensure quality control of work and calls according to established standards
• Conduct analyses and produce various reports to monitor performance
• Participate in process improvement projects and ensure their updates
• Maintain up-to-date knowledge of collective agreements and government payroll standards
• Assist teams in performing their tasks and taking calls
• Work closely with coaches and all other teams
• Monitor service levels via Avaya and take necessary measures to ensure service quality

• Payroll Processing Expertise; this includes in-depth knowledge of payroll calculations, tax withholdings, deductions, and the ability to accurately process payroll data according to schedules and legal requirements. This also includes proficiency in payroll software and systems. (Validation test of general payroll knowledge will be given)
• Ability to make informed decisions and assume a leadership role
• Excellent ability to manage priorities, meet tight deadlines, and manage stress in a dynamic environment
• Strong analytical skills to understand needs, underlying causes of problems, and adapt solutions accordingly
• Ability to effectively manage multiple tasks simultaneously
• Ability to guide and mentor employees
• Excellent teamwork and collaboration skills
• Excellent active listening, empathetic, diplomatic communication skills, and the ability to adapt to the audience
• Good knowledge of the SAP software
• Willingness to share knowledge and contribute to the learning of others
• Knowledge of English and French required; perfect mastery (oral and written)
  • In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
• Good sense of organization and planning
• Strong attention to detail to ensure accuracy of information
• Ability to show initiative, judgment, and propose solutions and improvements
• Ability to work independently and maintain excellent interpersonal relationships
• Intermediate knowledge of Microsoft Office Suite; Word, Excel, PowerPoint, Outlook (Validation test for Excel will be given)
• Discretion and respect for confidentiality

• Regular business hours as needed, occasional overtime
• Must be available and flexible
• Candidate required as soon as possible

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Verdun

Work Arrangement: Remote

Application Deadline: 01/30/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Verdun

Bell, one of Canada's Top 100 Employers.