IT Support Technician

Are you passionate about solving technical problems and providing exceptional support? Do you have the skills to troubleshoot, assist, and ensure seamless IT operations?

If so, PEI Mutual Insurance Company would love to hear from you!

Founded 140 years ago, PEI Mutual Insurance Company has deep roots in our Island's primary resources. As PEI's largest property and casualty insurer, we are committed to the well-being of our employees and the communities we serve. We are proud to be a Living Wage Employer, offering wages that exceed the provincial living wage standard, ensuring our team is fairly compensated for their contributions and supporting our collective success, while protecting the people and places that matter most to us.

We offer:

• A 37.5-hour work week
• A beautiful, safe, spacious, and respectful work environment
• Paid vacation, generous sick and medical leave benefits
• Dental, health, and vision care benefits 100% funded by the company - including access to virtual healthcare 24/7 and Employee Assistance Program (EAP)
• One of PEI's best defined-contribution retirement savings plans (RRSP) matched by the company
• Various employee well-being initiatives and wellness challenges
• Insurance education, paid study time and other development opportunities
• The opportunity to work with a dynamic and collaborative team of professionals

What you'll do:

Reporting to the Manager, Innovation & IT, you will have a variety of duties to ensure a secure and reliable IT infrastructure.

• Provide deskside support to staff, addressing hardware, software, and network issues
• Manage the support ticket assignment process and work with colleagues to resolve tickets
• Work with the system administrator to deploy, manage, and support end-user hardware and software needs
• Provide Level 1 & 2 user support and user training for IT infrastructure in collaboration with the IT Team
• Troubleshoot hardware, software, and network issues
• Ensure cybersecurity measures are in place to protect systems and data
• Communicate effectively with users to diagnose and resolve technical problems
• Provide training and support to users on new systems and technologies
• Support the IT needs of other functional areas within the organization
• Adapt to changing environments and handle unexpected issues
• Support other functions as assigned

About you:

• College Diploma or University Degree with concentration in Information Technology, Computer Science or a related field
• Minimum of 2 years IT related work experience in a support role
• Experience with administration and troubleshooting in Microsoft 365, Teams, Windows AD, Entra, Salesforce, Android and iOS.
• Excellent attention to detail, time management, and multi-tasking skills
• Positive attitude, approachable and friendly, with excellent communication and interpersonal skills
• You enjoy working in a team environment and have a desire to continuously improve operations efficiency
• Confidential, professional, and ability to handle sensitive information with discretion
• Your values align with PEI Mutual's core values:
  • We listen and respond to our members' needs;
  • We behave with integrity;
  • We treat each other with dignity and respect;
  • We support, motivate and engage our talent;
  • We continuously improve and innovate;
  • We give back to the local communities we serve; and
  • We are accountable collectively and individually.

Our positive culture is important to us! If you are highly people-focused and look forward to adding to our culture, please send your resume outlining your experience for consideration.

Salary Range: $51,500 - $65,000 annually, depending on skills and years of experience.

Apply in confidence at www.peimutual.com/careers by February 6, 2025.

Only candidates selected for an interview will be contacted.