Manager, Supportive Housing Services

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province‐wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well‐being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much‐needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.

Competition Number: 2024/25‐077‐200697T
Employment Type: Temporary
Department/Region: Community Partnerships and Homelessness
Location: Head Office, St. John's
Posting Status: Internal/External
Closing Date: February 2nd, 2025
Salary Scale: $70,505 to $94,300, per annum on the Management Pay Plan (Points 541), 35‐hour work week

Position Details

Context: The Community Partnerships and Homelessness Department provides research and analysis of best practices in social and transitional housing, homelessness prevention; and supports the development of the Provincial Housing & Homelessness Plan. The Department supports the CEO and the Minister Responsible for Housing through the development of position papers and briefing materials to support engagement and partnership across the housing continuum. The Department also provides oversight of the corporation's tenant and community relations program, eviction prevention framework, as well as the delivery of the provincial supportive living, emergency shelter, and transition house programs.

Duties: Reporting to the Director, Supportive Housing and Homelessness this position is responsible for supporting initiatives and non‐profit groups in the delivery of emergency, transitional and/or supportive housing through out theprovince. The Emergency Shelter Program consists of a toll free, 24/7/365 shelter line that conducts shelter diversion and where appropriate intake services for individuals experiencing homelessness. The Manager, Supportive Housing Services is responsible for the delivery or the emergency shelter program; provides direct supervision to program staff and is a management level liaison with non‐profit agencies, service providers, private operators, government departments and regional health zones to provide responsive and timely emergency shelter and development of innovation housing solutions. The position also acts as a liaison for community inquiries, as well as interagency, health zone, and departmental collaboration. The incumbent will review and analyze current best practices in the area of emergency and supportive housing, develop and recommend related policies, and assist in the preparation of Cabinet papers, budget submissions, requests for proposals, service agreements, and other documentation including briefing notes, data and progress reports and presentations to Executive and other internal and external stakeholders. Other related duties, including providing management support to the after‐hours function is required.

Criteria

Screening Criteria:

1. Completion of a Bachelor degree in Business/Social Scienceor related field(Equivalencies may be considered)
2. Supervisory experience
3. Experience in the delivery of human and social services
4. Experience with community and government homeless serving systems

Assessment Criteria:

1. Knowledge of social/government programs and the process for accessing these programs
2. Knowledge of best practices in the area of emergency shelter, transitional/supportive housing and shelter diversion
3. Knowledge of complex service needs, harm reduction and trauma informed approaches
4. Knowledge of program and policy development and analysis
5. Ability to work collaboratively and build relationships
6. Ability to effectively exchange information (Verbal and written)
7. Ability to exercise a high level of judgement and maintain confidentiality
8. Critical thinking skills
9. Organizational and priority setting skills
10. Supervisory and mentorship skills

Conditions of Employment

Conditions of Offer:

1. Acceptable Certificate of Conduct

Conditions of Acceptance

1. Accepts requirement for occasional travel, including overnight
2. Accepts requirement for access to private transportation for business purposes
3. Accepts requirement to carry a corporate cell phone
4. Accepts requirement for flexible hours
5. Accepts requirement to participate in a 24/7 on‐call rotation

Applicant Information

• Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.
• Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.
• Disability related accommodations are available upon request at any stage of the recruitment process by contacting [email protected] or by calling (709) 724‐3002.
• Preference will be given to applicants who are legally entitled to work in Canada.
• Applications should be received prior to midnight Newfoundland Standard time on the closing day.
• The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.
• The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e‐mail addresses.
• All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.
• This competition may be used to fill future similar vacancies with NL Housing.
• Only successful applicants will be contacted for an interview.
• This is not apositionwithin the Government of Newfoundland and Labrador Public Service.

Please note that applications will not be accepted in‐person, by fax, email or mail at this time.