Zone: Western Zone
Location: WMH - Western Memorial Regional Hospital
Computer Systems Analyst II
Western Zone - EHL END USERS DEVIC
Permanent Full-time
70230POS
Hours
75 (8 hours; Days)
0800-1600 hours
Salary CGCU39 (CAD37.94 - CAD42.46 per hour)
Competition Number VAC0006180
Posted Date 2025-01-17
Closing Date 2025-01-24
Demands, duties, qualifications Definition of Work: Reporting to the Provincial Manager End User Devices under Digital Health, the Service Desk Team Leader is responsible for the day to day operation and supervision of the desktop support resources ensuring workloads are managed effectively and assisting in call handling, request fulfillment and technical resolution when necessary. The successful candidate must demonstrate a commitment to safety and partner with all team members to improve worker and patient safety by integrating safety into work practices, identifying risks and implementing improvements.
Position Duties:
• Assist manager with effective operational control over the Incident Management processes and procedures across a managed Service Desk.
• Resource Management - first point of contact for sickness/late attendance.
• Regularly review performance and trends in response to incidents of all types and provide recommendations to the manager for overall service improvement.
• Monitoring of the Service Desk incidents ensuring the service is being delivered to developed benchmarks.
• Providing technical support and guidance to staff and end-users to help them understand programs, problem solve and generally support them in their use of software /hardware.
• Liaising with third party providers where necessary to resolve operational issues.
• Supervising a proactive team ensuring clear objectives and personal development plans are in place and maintained.
• Oversee delivery of Microsoft SCCM environment
• Other related duties as required.
Required Qualifications: Graduation from a recognized university with a Computer Science Degree or a 3-year Information Technology Diploma from a recognized technical college. Minimum five years of experience working in an IT health care environment is required. Demonstrated ability to establish and maintain effective working relationships with staff and exercise substantial judgment and autonomy to assist self and others with prioritization of work orders. Working expertise and knowledge of NL Health Services core enterprise systems. Experience collaborating with stakeholders within the health system.
If there is no suitable candidate with the required qualifications other levels of experience and training may be considered for this competition.
**A satisfactory record of work performance and attendance is required for this position.
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