General Job Responsibility

General Manager shall be responsible for providing leadership within the organization, ensuring all Human Resources duties are carried out in compliance with legislation, periodically reviewing the Authority's compensation package, overseeing the organizations financial management process, preparing and issuing requests for proposals and applying for grants and funding from external agencies, overseeing in-house and board administration, ensuring adequate support is provided to the Board of Directors and providing new board members with orientation, developing, implementing and updating a strategic plan for the Authority, providing leadership to the board relating to business goals, reviewing schedules and routes, maintaining a high standard of customer service, ensuring the Authority's brand and public profile is managed in a professional manner and carrying out other duties and responsibilities as may be assigned by the board of directors. This job description is a general outline of duties and responsibilities, it is not intended to capture the full breadth of tasks and/or assignments the General Manager may be directed to complete at a specific time. The Authority reserves the right to make changes to this position description, as required by the organization, without impact upon the employment relationship.

Accountability

This position reports to the Authority's Board of Directors

Specific Job Responsibilities

1. Provide leadership within the organization and promote a work environment which fosters respect, professionalism and high morale, communicate regularly with staff and provide feedback to motivate them and create a healthy workplace.

2. Ensure all Human Resources duties are carried out in compliance with legislation including updating human resources policies and procedures, overseeing the recruitment, selection and onboarding process for all new staff members, ensuring performance management plans and training plans are in place for all staff and management, and manage hiring, appointment, suspension or dismissal of employees.

3. Review the Authority's complete compensation and benefits package to ensure it's within market at least bi-annually and maintain working knowledge of best employment practices within public transit systems.

4. Oversees the financial management of the organization including implementation of financial policies, collaborate with the Director of Finance and Corporate Services in preparing and presenting annual capital and operating budgets to the board and Municipal partners for approval, ensuring financing reports, data and analysis are completed on a timely basis and in good order for submission to auditors.

5. Prepare and issue requests for proposals (RFPs), reviewing the responses and making recommendations to the board that comply with financial policies, manage ridership and advertising revenues, research and apply for grants and external funding, and maintain positive relationships with suppliers, funders, banks and other institutions conducting financial business with the authority.

6. Oversee in-house and board administration including details of board of directors are current and other filing is completed in a timely fashion with the Registry of Joint Stocks, board policies are developed, reviews and updated regularly, appropriate signing officer's protocols are in place for the Authority's bank accounts, maintain an action plan and track actioned items to report progress and or unexpected delays to the board in a timely manner.

7. Ensure adequate administrative support is provided to the board regarding the production of timely agendas, minutes, reports and records of board activities, provide orientation to new board members within one month of member's first board meeting, be accountable to the board and ensure they are informed of key or unanticipated issues between board meetings, maintain regular contact with stakeholders to promote coordination and sharing of information.

8. Develop, implement and update a long-term strategic plan that reflect the vision, goals and priorities of the authority, develop and communicate annual business plans, monitor and evaluate objectives and plans to ensure that are achieved and adjust as necessary.

9. Provide leadership to the board about short and long-term business and/ or strategic planning with the aim of maximizing strengths and opportunities and addressing any organizational weaknesses.

10. Review schedules and routes annually to ensure services standards are achieved, report results to the Board of Directors, and ensure any required adjustments are submitted to the Utilities and Review Board in a timely manner.

11. Maintain a high standard of customer service and ensure that suggestions, complaints, and other types of communications from ridership and/or special interest groups are dealt with in a timely manner and that records are kept of any key issues requiring action or system changes, ensure changes are communicated with frontline staff.

12. Ensure the Authority's brand/ public profile on social and other media channels is professional, effective and efficient, act as the Authority's designated spokesperson with the public and media, as well as Municipal, provincial and federal government/agencies. Present the authority in a professional, effective and efficient manner.

13. Other duties and responsibilities as may be assigned from time to time by the Authority's board of directors.

Qualifications and Expectations

Candidates for this position must possess as a minimum, an undergraduate degree in in business administration, public administration, transportation management, or a related field. d use planning, or related field. A master's degree or other advanced certification would be considered an asset.

Ideally, the candidate must have a minimum of five (5) years in a senior leadership role, ideally within public transportation, municipal or provincial government, or a related sector along with a proven track record in managing teams, budgets and multi-stakeholder initiatives or a combination of formal experience and lived experiences.

Due to the nature of this position, the employee must have strategic thinking and decision making capabilities, strong organization, time management and project management skills, the ability to maintain confidentiality, communication and interpersonal skills to work with internal and external stakeholders including the ability to resolve conflicts, develop partnerships with other agencies and community organizations, financial acumen and experience in budget management, and the ability to transfer the organization's mandate to meet the future needs of community transit opportunities, along with exceptional reading and writing skills, be fluent with Microsoft Office, and comfortable working in a fast-paced work environment, often under public pressure. This position will occasionally require work outside of normal office hours including evenings.