Warranty Coordinator & Receptionist

Halifax, NS

Reference #JL-7575

Atlantic Home Warranty exists to support their members, homeowners, and the quality of construction practices for residential construction in Atlantic Canada. Atlantic Home Warranty is the industry leader in new home warranty coverage and recognized by CMHC and leading lending institutions in Atlantic Canada. In operation since 1976 and headquartered in Halifax, Atlantic Home Warranty is the largest new home warranty provider in Atlantic Canada. With staff in each of the four provinces they create and support the relationship between new homeowners and builders. Atlantic Home Warranty provides Continuing Education to foster excellence in new home construction and renovations.

On behalf of our client, we are currently recruiting for an experienced Warranty Coordinator & Receptionist to join their team of dedicated professionals in Halifax, NS.

Reporting to the Controller, the Warranty Coordinator & Receptionist will be responsible for managing reception as well as coordinating communication and warranty claim processing, assisting homeowners through the claims process.

Responsibilities & Duties:

Managing Communication:

• Manage communication channels, such as phone calls and emails, and respond to client inquiries. Keep a record of communication.
• Review warranty claim and expectations with homeowners.
• Ensure timely and accurate communication with homeowners throughout the warranty process.
• Greet walk ins to the office and answer calls.

New Home Warranty Process Management:

• Ensure all warranty claims are accurate, verify eligibility, properly documented and filed in database and shared network drive.
• Manage Certificates of Possession (COP) process.
• Distribution of the New Home Warranty documentation to the homeowner.

Liaise with the Technical Managers:

• Coordinate warranty appointments.
• Triage and correspond with the homeowners / builders regarding the conciliations, inspections & defect reports.

Office Administration:

• Mail processing for the office.
• Cheques (stamped and logged) and forward to accountant.
• Distributes faxes received.
• Bookkeeping support for related accounts payable information on CRM.
• All required support in the office, including backup for the Member Services and Continuing Education Manager when on vacation.
• Track claim expenses.
• Coordinate office maintenance and repairs.
• Office filing.

As the ideal candidate, you are a self-motivated individual with superior focus on customer service possessing a minimum of five (5) years' related experience in office administration, a call center, or service field. Experience in the construction industry or some understanding of residential homes construction will be preferred. Proficiency in MS Office and database (Sage CRM) experience is an asset. With exceptional communication and interpersonal skills, you possess strong business acumen and are highly analytical by nature. Team oriented, you enjoy a collaborative work environment, and are able to work well with minimal supervision. Strong organizational as well as problem solving skills, along with the ability to multitask will be key to success in the role. A high school diploma is required. A university degree and/or an Office Administration certificate will be preferred. Bilingual (French/English) will be considered an asset.

To express interest in this opportunity please apply online directly by clicking the link below:

https://meridiarecruitment.ca/Career/17361921742690000008izg

If you have any questions, please contact Brittany Neaves, Consultant, at [email protected] or Jeff Lanthier, Partner, at [email protected]. If you require accommodation to participate in the recruitment process, please let us know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity

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