We are seeking an enthusiastic and proactive Sales Concierge to join our team. This role is essential in nurturing potential leads and ensuring a seamless transition from interest to action. The ideal candidate will possess excellent communication skills and a customer-centric approach, focusing on helping prospects choose their preferred Dash Social experience. This role will take a different approach than the sales-first approach and will assist our potential customers with basic questions about the platform and pricing.
- Follow Up on PQLs: Engage with Product Qualified Leads (PQLs) to assist in converting trials into paying customers. The focus will be on providing support and information.
- Call Handling: Reach out to potential customers who select the "Call Me Now" option on our website (feature launching soon) to provide immediate assistance and information.
- Follow Up on Missed Meetings: Proactively follow up with leads who have not attended scheduled meetings for a variety of reasons to ensure they have the opportunity to engage with our services.
- Resource Download Follow-Up: Quickly follow up with individuals who download or engage with resources from our website, utilizing both email and phone calls to maximize engagement and answer any questions.
- Miscellaneous: As this role evolves, other associated tasks may be added.
Desired Skills and Experience
- Proven experience in sales support, customer service, or a similar role.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficient in using CRM systems and other sales tools.
- A proactive and customer-focused mindset.
- All candidates must be willing to work out of our Halifax office.
Don't meet every qualification? Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to still apply. You may be the best candidate for this role.
At Dash Social, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.
Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.
Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Employee Benefits
At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:
- Vacation, personal days and sick time
- RRSP/401k matching
- Annual mental health benefit
- Quarterly wellness benefit
- Donation matching program
- Parental leave top-up plan
- Flexible working hours and location
- Departmental and team-wide bonding activities
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