Req Id: 421324

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you'll inspire others by providing the best customer experience as you install, repair and maintain Bell's services and network for our residential and business customers.

At Bell, you'll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

Company name: Bell Canada
Job location address: 3 possible locations
671 de la Gauchetiere St W, Montreal (QC) or 1 Alexander-Graham-Bell, Verdun (QC) or 3000 Industriel Blvd, Laval (QC)
Job status: Temporary Part Time
Date candidate required: January or February 2025
Application deadline: January 23, 2025

Name and description of the hiring department
The Field Services Recognition and Engagement team is seeking a detail oriented, and organized Associate – Data Analyst. The candidate will support the team in coordinating and facilitating engagement events, and national ticketing activities. They will also be responsible for supporting recognition programs by tracking the budget, creating accurate payout files and submitting them in time to ensure payout for winners. The Associate ensures that service is provided to customers on a timely basis. The Associate will provide ad hoc support, maintain and update several tools, as well as prepare statistical and tracking reports. They will also be expected to help coordinate and facilitate in-person events.

Prime for all of Field sponsorship and the national ticketing tool. Manage ticket allocations and tracking
Ensure that all ticketing timelines are met. Including, management of ticketing requests, submission of attendee information, food and beverage orders, expense reports, and other communications
Manage quarterly recognition program. Create accurate payout files, submit by deadline to finance
Review and update the recognition websites to ensure accurate and up to date information
Coordinate and facilitate in-person and virtual events, such as Community Day, Lunch&Learns, socials, and team building activities
Manage Career Zone Administration by creating courses in both languages, pulling attendee lists, and closing out scheduled offerings in a timely manner
Responsible for communicating to stakeholders - build weekly, monthly and quarterly communications. Provide assistance with administrative questions
Accurate translation of documentation to ensure translated texts conveys original meaning and tone, and industry-specific terminology
Create and maintain templates, and reference material for various programs and tools
Track and manage budget (YTD, Quarterly, Monthly, Weekly)
Create, summarize, and analyze reports and surveys. Make recommendations to achieve optimal results and interim solutions if applicable
Facilitate the implementation and delivery of system tools, services and applications such as the ticketing tool, Career Zone, Webex, HR SAP, and My Reservation booking tool

Knowledge of English and French required as in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Detail-oriented
Ability to work with minimum supervision and in a virtual team setting
Excellent organizational skills and ability to handle multiple inquiries/requests based on their respective priorities
Intermediate PC skills (MS Office – Excel, Word, PowerPoint, Outlook)
Excellent time management and planning skills
Strong interpersonal skills with the ability to interact with clients of all levels in a confident, courteous and professional manner
Ability to communicate effectively via various mediums to internal and external stakeholders

Preferred Qualifications / Competencies
University or College diploma in Business/Office Administration or equivalent work experience with a high school diploma
Project management experience
Experience in data entry, and record maintenance
Knowledgeable in Career Zone Learning Administration Tool
HR SAP, My Reservation booking tool

Availability from Monday to Friday during business hours
Roles in this program in Quebec involve serving customers and/or internal clients in both English and French, working on national level projects, and collaborating with teams in both English and French speaking regions of Canada. French and English fluency is required for roles in this program in Quebec.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Temporary - Part time

Job Location: Canada : Quebec : Montreal || Canada : Quebec : Laval || Canada : Quebec : Verdun

Work Arrangement: Hybrid

Application Deadline: 01/23/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.