Operational Support
Functional Analyst (CS15)
Education
Central Office/IT Campus
Halifax, Nova Scotia
Department of Digital Innovation and Technology
Continuing Full Time Position: Commencing approximately March 4, 2025
Application deadline is 11:59pm, January 21, 2025
Competition No. 2425-423
Salary range: $69,135.80 to $84,274.30 annually
What you will be doing…
- You will be a Functional Analyst on the ERP (Enterprise Resource Planning) Team performing both operational and project work. Applications you will be responsible for include PeopleSoft Finance, PeopleSoft Student Finance, Oracle Cloud Expense, integrations between these systems, plus more. Operational work consists of Service Desk tickets, system maintenance, upgrades and enhancements. When required, you will be assigned to large projects.
- Operational work varies in size and scope; you could be making a small change to a report or leading a small project to transform a business process. You will collaborate with many different stakeholders: business users when gathering requirements, technical analysts when designing a solution, the change advisory board when implementing a system change, and many more. You will be responsible for system configuration, testing, and implementation. You will create and/or update documentation for end user training and system support. You will frequently be troubleshooting issues to determine the root cause.
- The Project Portfolio Management Office (PPMO) at NSCC is responsible for large projects. You may be assigned to projects run by the PPMO that involve Systems supported by the ERP Team. When assigned to a project you will work with a Project Manager and/or Business Analyst during planning and requirements gathering, providing input from a functional analyst perspective. You will be assigned project tasks during design, development/configuration, testing and implementation.
- Core working hours are 9am to 4pm Atlantic time. Your regular working hours will be set with your manager upon hire. This position occasionally requires evening and weekend work to help resolve system issues, implement system changes, and perform system maintenance.
Qualifications and Occupational Experience:
- The minimum educational qualification for this position is a post-secondary diploma or degree in information management or related field.
- You have a minimum of two years of recent and related occupational experience in ERP systems.
- Occupational experience that includes PeopleSoft experience would be considered an asset.
- You are familiar with and comfortable using computer applications such as the Microsoft Office Suite and Email
- You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work
Relevant Skills and Knowledge
- You demonstrate a commitment to diversity and inclusion
- You possess excellent interpersonal skills and are able to interact at all levels of an organization
- You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction
- Your superb team working skills enable you to contribute positively to a team environment
- You have specific technical occupational knowledge and skill in projects in the areas of planning, requirements gathering, system design, testing and implementation
- You are known for your problem solving and critical thinking skills
- You are a strong communicator both written and oral
- You possess excellent coordination skills specifically related to ensuring work required from multiple people for your task is requested and completed on time
- You can acquire business and system knowledge quickly through self-directed and individual learning.
- You are highly organized, capable of handling multiple work assignments at the same time, and consistently meet deadlines.
- You have experience creating and maintaining SQL, XML, and/or HTML code.
- You have experience creating and maintaining different types of documentation.
- You have experience coordinating work for cross functional teams.
- ITIL Foundation Certification would be considered an asset.
Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.
NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.
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