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Quality Assurance (QA) Specialist

In-person
Full-time
Experienced
Posted 3 days ago

Essential Qualifications:

Prerequisites:
•Must be security cleared
•Proficient in using computer systems, databases, and software applications for file review and analysis, including Microsoft Office.
•Experience with law enforcement records and evidence management databases would be an asset such as Versaterm and Axon Public Safety.

Knowledge of:
•Strong understanding of legal and regulatory requirements related to police documentation and record-keeping.
•Excellent attention to detail, analytical skills, and the ability to work independently.
•Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

Ability to:
•Technical Proficiency: A strong understanding of information technology, database management, and records and evidence management databases is essential. The individual should be proficient in using relevant software and tools to conduct quality assurance processes, analyze data, and identify system issues.
•Attention to Detail: Meticulous attention to detail is crucial when conducting audits, quality checks, and data validation within the records and evidence management databases. The ability to spot discrepancies, errors, or anomalies in data is vital for maintaining the accuracy and integrity of police records.
•Analytical Skills: Strong analytical skills are necessary to interpret data, identify trends, and draw insights from the information stored in the records and evidence management databases. This skill is valuable for assessing the effectiveness of data management processes and identifying areas for improvement.
•Problem-Solving Abilities: The capacity to identify and address data quality issues within the records and evidence management databases is essential. The individual should be adept at troubleshooting technical problems, resolving discrepancies, and implementing solutions to enhance data accuracy and reliability.
•Communication Skills: Effective communication skills are vital for interacting with various stakeholders within the police force. The quality assurance leader should be able to convey technical information in a clear and understandable manner, provide training to personnel, and collaborate with IT teams, police officers, supervisors and administrative staff.
•Knowledge of Law Enforcement Operations: A solid understanding of law enforcement operations, procedures, and the importance of accurate and reliable record-keeping within a police force is crucial. This knowledge enables the quality assurance leader to align quality assurance processes with the specific needs and requirements of the police force.
•Regulatory Compliance: Awareness of laws, regulations, and best practices related to law enforcement data management, privacy, and security is essential.
•Leadership and Collaboration: The ability to lead quality assurance initiatives, work effectively in a team, and collaborate with cross-functional departments is important. The quality assurance leader may need to coordinate with IT professionals, law enforcement personnel, and external vendors to ensure the successful implementation of quality assurance processes.
•Ethical Conduct and Integrity: Upholding ethical standards and demonstrating integrity in handling sensitive law enforcement data is of utmost importance. The individual should adhere to strict confidentiality protocols and maintain the highest level of professionalism in their role.

EDUCATION, TRAINING AND EXPERIENCE:
•A university degree in criminal justice, law enforcement, or related discipline or a combination of education and work experience will be considered.
•Minimum of three years' experience in quality assurance or similar role, preferably in law enforcement or legal setting

Competition Number: PF 25-001
Company Website: http://www.saintjohn.ca

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About City of Saint John

About City of Saint John

Play a lead role in shaping Canada's first city.

Work with a dynamic team of public service professionals in enhancing our community's quality of life and achieving high standards of service performance and management of infrastructure assets.

Live in a community with opportunities for families and youth; surrounded by salt and fresh water, abundant nature, affordable housing, history-lined streets, quality dining and shopping, and a vibrant arts and cultural scene!

Live in a part of Canada where people value the importance of enjoying these things and having a challenging career.

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