Requisition ID: 214372
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
Leads and oversees Customer Value Proposition for IB countries, ensuring business strategies, plans and initiatives are executed / delivered in compliance with the defined corporate strategy, governing regulations, internal policies and procedures.

What You'll Do:

• Leads and drives a customer-focused culture throughout the Scotiabank footprint to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Responsible for Mass Segments´ P&L, looking for a continuous improvement in product mix and the adequate productivity ratio. Participates in the business annual Strategic and Profit Plan for the vice-presidency.
• Defines value offer and service models that allow execution on Scotiabank´s Mass Segment Profitability strategy, in accordance the defined blueprint incorporating the needs and behaviors of the different countries. Generation of segmentation criteria, and sales and service model, in coordination with each country and head office.
• Strategy Coordination: Collaborate with regional teams to ensure alignment and understanding of the central strategies, adapting them to the local market nuances.
• Performance Monitoring: Oversee the implementation of key performance indicators (KPIs) to evaluate the success of strategies within the retail & small business secured lending products.
• Resource Allocation: Coordinate with central and local teams to allocate resources effectively, ensuring the successful execution of strategies.
• To develop in conjunction with the product, digital banking, marketing and customer experience areas the characteristics of Scotiabank products, the appropriate operational flows and the corresponding communications, which allows generating an attractive value offer with a differentiating experience, becoming the clients' main bank and improving market share levels.
• Develop a loyalty program within the value offer, across the segments and life cycle of customers, in order to increase customer acquisition, transactionality, retention and profitability.
• Stakeholder Engagement: Build and maintain relationships with key stakeholders in the region, ensuring effective communication and understanding of the central strategy.
• Communicates and incorporates the relevant risk appetite statement and risk appetite measures, in alignment with the Bank's risk culture, into activities to:
  • Embed prudent risk taking into day-to-day management, planning and decision-making.
  • Implement controls and processes to effectively identify, report and monitor risk; and,
  • Ensure timely action is taken to effectively manage and mitigate risks, including prompt escalation of breaches of management limits or risk appetite measures as per established processes.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

What You'll Bring:

• Master's in business / finance discipline or equivalent working experience.
• 8+ years of relevant experience across retail financial products and at least 2 years in a leadership role.
• Advanced Communication and commercial skills with the ability to strategic thinking, customer and result focus.
• Fluent English, Spanish is an asset.
• Strong leadership skills, along with the ability to influence and motivate others.
• Excellent understanding of Retail Business operational policies and procedures and strategic support areas to ensure the company complies and meets with strict regulatory standards and guidelines.

#LI-Hybrid #LI-Remote

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.