Requisition ID: 213942

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Client Service Associate, you will be responsible for contributing to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are following governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Be accountable for the preparation and processing of client documentation and inputting transaction requests as directed by Advisors and Portfolio managers.
• Partner with Advisors, as well as a larger Regional team of Administrators, and the Senior Client Service Associates team nationally.
• Be responsible for maintaining the currency and accuracy of the client contact database, ensuring all applicable information and notes are recorded correctly and annual review client call requirements are brought to the attention of the Financial Consultants.
• Partner with other MD lines of business to arrange mutual client contact strategies.
• Play an important role in booking on-site and virtual client meetings, preparing files, sending meeting reminders, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services.
• Maintain a follow-up system (MX360) for inquiries and issues, ensuring expeditious resolution based on MD specified service standards.
• Process trade requests, ensuring all regulatory requirements are adhered to.
• Support and participate in the research and resolution of a variety of complex client concerns as well as contributing to special projects, as required.
• Ensure that monthly compliance-related tasks such as following up on non-compliant paperwork, are completed efficiently.
• Lead the tracking and management of Investment Policy Statements (IPS) and Know Your Client (KYC) documentation and ensure that monthly compliance reporting logs and follow up on non-compliant paperwork are completed efficiently.
• Liaise with third parties such as accountants and lawyers to provide tax documents or statements, as requested.
• Participate in peer group projects, peer to peer training of transitioning books of business, and the monitoring of charter requirements.
• Perform general office duties, including reception coverage, as required.
• Opportunities to participate in the development and delivery of region-specific training.
• Develop support processes specific to regional operational needs, including mentorship, leading administrative team meetings and the performance of various office functions.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

The Must Haves:

• Administrative experience in the financial services industry
• CIRO licensed or the willingness to become licensed within 12 months of hire through the completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook for Securities Industry Professionals (CPH)
• Demonstrated knowledge of the financial services industry and rules regarding estates, trusts, RESPs, RRSPs/RRIFs, TFSAs, mutual funds, and other investment products
• Proficiency with Microsoft Office Suite
• Working knowledge of CRM2

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you have:

• A commitment to an exceptional client experience – using your ability to quickly and clearly understand the client's perspective, you will provide timely and accurate responses to a myriad of queries.
• A sense of urgency – what's important to the client is equally important to you. You thrive on getting things done and done well.
• The flexibility to work independently and as part of a broader team.
• You embrace change – thriving in a diverse environment of ever-changing and competing priorities.A dedication to organizational efficiency – maintaining a strong attention to detail coupled with the ability to follow up and follow through in a results-oriented fashion.

Location(s): Canada : Alberta : Calgary

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.