Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Success in this role means timely completion and delivery of completed TD AV and Videoconference solutions, going above and beyond for the business, creating solutions that adhere to TD standards, communicating progress and issues effectively with the rest of the team. Colleagues know about you and trust your advice. Business and technology stakeholders ask for you by name.
This is a multi-faceted role that will leverage technical experience, a passion for learning new technologies and strong communication skills to support internal teams and clients.
• Reporting to the Senior Manager of Audio-Visual Technology, when asked, you can provide a detailed overview of work
• You are accountable to manage the build and release of TelePresence and Audio/Video solutions as documented in the TD AV Standards
• You follow process but you also consider the bigger picture and client perceptions. You'll jump in and do things yourself when needed!
• You oversee work in TD sites across Canada and the US. Knowledge of the technology and customer service are your hallmarks.

Primary Duties and Responsibilities:

• Proven experience performing on-site installations of AV systems including setup, wiring, configuration, testing & commissioning

• Responsible for on-site installation of AV systems based on TD/AV standards with a focus on Cisco endpoints and Microsoft Teams Room deployments

• Ability to demonstrate on-site field leadership while working with AV consultants, AV integrators and TD Project Teams

• Proficient in reading, interpreting and marking up AV drawing packages (i.e., functionals, riser diagrams, plan and RCP's)

• Maintaining detailed project reports and status updates on a weekly basis

• Test and load audio DSP and Control Programming Code

• Lead Day 2 support efforts for assessing and troubleshooting on-site issues working with TD L2 & L3 support teams

• Provide high-level instructional training (in person or remote) and provide documentation to end-users for Custom AV / Telepresence solutions

• Must be able to lift up to 50lbs while prioritizing safety on the worksite.

General Skills and Abilities:

• Ability to work and think independently, be detail-oriented and organized

• Excellent communication and interpersonal skills are required to deliver positive client experiences and to work effectively with all departments in the business

• Effectively and accurately communicate relevant project information to the project team

• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

• Attend weekly team review of all projects, raise any issues to project management team. Escalate matters when required to Senior Manager

• Keep accurate files and records of project status and activities

• Respond to communications from line of business stakeholders, regarding problems or concerns in a timely and professional manner

• Troubleshooting, quality checks, servicing abilities, problem-solving skills

Job Requirement

• This position reports to the Senior IT Manager and will be located in Toronto

• Daily travel to on-site locations within GTA and occasional out-of-town travel

• Must be able to adapt to extended hours, evening, weekend work, overtime when required due to various project deployment schedules.

• Minimum of 2 - 5 years of proven AV installation and Day 2 support experience required

• Technical aptitude and knowledge of integrated AV systems and IT equipment

• Undergraduate Degree or Technical Certificate

• AVIXA CTS I preferred

• Any Industry recognized training preferred: Cisco, Microsoft, Crestron, Biamp, Extron, QSC, Shure

• Knowledge of products from leading AV manufacturers

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet