Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$145,000 - $200,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end to end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.

Associate Vice Presidents (AVPs) at TD Bank Group contribute to the overall reputation of TD. As executives, AVPs help to set the ethical, organizational and performance standard for the teams they lead and exemplify how an effective performance and development culture functions day to day. An AVP is expected to guide his/her team, collaborating as appropriate with TD partners, to deliver excellent results in both the short and long term.

AVPs promote adherence to TDBG's vision and purpose to be the better bank, and to enrich the lives of customers, communities and colleagues. As part of the general management of their function, AVPs are accountable to deliver against TD's five shared commitments:

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another

Job Description:

Reporting to the VP, Head of Merchant Solutions, this role is the Product Group Owner (PGO) for the "Provide Effective Solutions to Accept Payments" Product Group within the "Run my Merchant Business Journey (RMMB)". The mandate of this Product Group is to Prioritize solutions, partnerships and products that maximize long term value. As the PGO, the successful candidate will lead a large team of pod owners and product owners, including pods focused on enabling customers to pay in person, enabling customers to pay digitally, enabling seamless integration with business software, and providing solutions for merchant specific needs.

To deliver on this mandate, this PGO is accountable for creating a strategic product vision, creating and maintaining a prioritization of features, driving execution of product builds, managing delivery blockers, continuous commercialization efforts, and continuously assessing customer feedback, taking the pulse of the market and bringing in innovation and collaborating with TD and external stakeholders.

This role is also a key leadership position within TD Merchant Solutions, sitting on the TDMS Senior Leadership Team (SLT). As an end-to-end business within TD Bank, including sales, operations, credit, product, and other critical functions, the TDMS SLT provides overall strategic direction and decision making for the business as whole.

Key Accountabilities:

• Create and maintain a strategic product vision for TD Merchant Solutions to compete in the market and deliver on Our Merchant Quest to double the number of fully franchised Merchant & Business Banking clients at TD.
• Create and maintain a prioritization of features, driving execution of product builds, managing delivery blockers, continuous commercialization efforts, and continuously assessing customer feedback, taking the pulse of the market and bringing in innovation and collaborating with TD and external stakeholders.
• Collaborate closely with other Run My Merchant Business Journey Product Groups, other Business Banking Journeys, and the Business Banking Platform to deliver against the product vision.
• Lead four product pods, as well as the Solutions Consulting and Certifications teams
• As a member of the TDMS Senior Leadership Team, play an active role in both strategic and daily leadership decisions. This also includes acting as an advocate of the business with enterprise partners including Business Banking, Credit Cards, Payments and other enterprise teams.
• As an executive, play a decisive role in complex vendor management decisions, including driving vendor performance, contract negotiations and relationship management
• As PGO, ensure your team follows the NEW delivery model, including driving feature alignment, scrum of scrum updates, PI planning etc.
• Drive a culture of continuous commercialization across product lines, assessing merchant sales and other colleague feedback, setting targets and holding teams accountable to performance against targets
• Regularly review and create new performance analytics; recommend and champion strategies to enhance the customer or end user product experience
• Proactively engage business partners to ensure customers or end users are prepared for changes from new features and through team establish Day 2 processes
• Develop and maintain a robust understanding of industry and market activities, merchant (insights/foresights), to deliver product innovation
• Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed
• Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done

Job Requirements:

• Creative thought leadership with a proven ability to develop and deploy a vision and align others to that vision.
• Previous experience developing and executing on strategies and delivering measurable results in both the short and long term, and demonstrating end-to-end ownership
• Demonstrated customer focus and understanding of the delivery of legendary customer experiences
• Strong conceptual, analytical and problem-solving skills – ability to understand complex interactions and distill into simplified messaging/solutions
• Excellent relationship management skills, effectively supporting multiple complex relationships with a superior ability to make things happen through the use of positive influence
• Proven ability to manage and motivate a diverse group of professionals
• Highly effective communicator who engages colleagues, business partners, and external stakeholders
• Proven financial and business acumen
• Highly motivated individual with a proven track record of delivering results
• Business Banking and/or Payments experience would be an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet