Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 60,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the $11 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it's like to work at Provident10

We're proud to have been named one of Atlantic Canada's Top Employers in 2024, for the third year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We're committed to offering a total rewards program to employees, including:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated. Learn more about our plan here.
• Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.

The Opportunity

We are currently looking for a Junior Applications Support Analyst to join our Systems and Quality team. With a modern, cloud-first architecture and digitized work-environment, our Systems and Quality team takes pride in delivering innovative IT services and support to Provident10 employees and board members. In this permanent role, you will play a key role in providing core application support to Providetn10's internal stakeholders, and will contribute to all core application enhancement and implementation activities.

Your key activities will include:

• Serve as the first point of contact for incoming service requests related to core applications.
• Document incoming requests for escalation, development, and testing.
• Test and validate software fixes.
• Monitor issue resolution and ensure vendor Service Level Agreements are met.
• Provide user education on application usage and troubleshooting.
• Collaborate with users, vendors, and auditors to ensure comprehensive system and user documentation, and updating internal documents where required.
• Produce regular reports on support metrics, including issue trends, SLA tracking, and escalations.
• Provide backup and support for data analysis activities

What you'll bring to the role:

• A bachelor's degree, or college diploma in application analysis development or related field, supplemented by 1-3 years of core business application support experience.
• Experience working in an applications production support or application development environment.
• Experience in prioritizing and understanding the support lifecycle of incoming service requests.
• Working knowledge of Laserfiche, ServiceNow, and Sage is considered an asset.

Salary Range: $51,100 - $71,500

Application Deadline: January 15th, 2025

While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. If you require an accommodation during the recruitment process, please reach out to our People & Culture team at [email protected] and we will work with you to provide the support you need.

At Provident10, diversity is the cornerstone of our culture. Just like a well-balanced investment portfolio is key to financial success, having a diverse team is essential for our growth and resilience. We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives. We actively promote diversity in our workplace, provide equitable opportunities for growth, and support initiatives that advance inclusion and belonging. Our dedication to diversity, equity, inclusion and belonging ensures that we not only thrive as a company but also contribute positively to our community, our members, and our industry.