Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 60,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the over $11 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it's like to work at Provident10

We're proud to have been named one of Atlantic Canada's Top Employers in 2024, for the third year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We're committed to offering a total rewards program to employees, including:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated. Learn more about our plan here.
• Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.

The Opportunity

Our Pension Administration teams is looking for a dynamic and strategic Manager, Member Engagement & Education to lead and oversee all advisory and educational activities for our plan members. Reporting to the Director, Pension Administration, the successful candidate will drive the direction of our member education programs, provide leadership to the team, and ensure the delivery of high-quality financial advisory services.

Your primary responsibilities will be centered around four key areas:

Member Communication

• Develop and implement communication strategies in collaboration with Stakeholder Relations, focusing on simplifying the pension experience for members.
• Oversee the creation of communication products such as benefit statements, newsletters, annual reports, and educational materials.

Member Education

• Stay updated on member needs and expectations, working with Stakeholder Relations to deliver effective educational strategies.
• Ensure plan beneficiaries are informed about their rights and responsibilities.

Financial Advisory Services

• Develop and execute a strategy for delivering financial advisory services to Provident10 plan members.
• Support the implementation of systems and tools to improve financial literacy across the membership.

People Management

• Lead and coach a collaborative team, ensuring alignment with Provident10's values and culture. Manage staff performance, identify knowledge gaps, and provide mentorship.
• Foster employee engagement and satisfaction through regular meetings and support.

What you'll bring to the role:

• A University degree in actuarial science, mathematics, statistics, administration, finance or related field.
• A Certified Financial Planner designation or similar education supporting financial planning skills.
• Minimum of 10 years experience with pension administration and financial planning related services, supplemented by 3 years experience in a leadership role.
• Familiar with provincial and federal legislation as it relates to pension administration.
• Extensive knowledge of the retirement financial system in Canada with the ability to communicate the components of that system to others
• You are a self-starter, with strong interpersonal and communication skills, and a high degree of accountability.

Salary Range: $94,700 - $132,700

Application Deadline: January 8th, 2025

While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. If you require an accommodation during the recruitment process, please reach out to our People & Culture team at [email protected] and we will work with you to provide the support you need.

At Provident10, diversity is the cornerstone of our culture. Just like a well-balanced investment portfolio is key to financial success, having a diverse team is essential for our growth and resilience. We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives. We actively promote diversity in our workplace, provide equitable opportunities for growth, and support initiatives that advance inclusion and belonging. Our dedication to diversity, equity, inclusion and belonging ensures that we not only thrive as a company but also contribute positively to our community, our members, and our industry.