Through a historic agreement between the Innu and Inuit of Labrador, Air Borealis is an airline all can take great pride in. As a company, we have a deep respect and connection to the community, to the environment, and to the people of the North. And we take our corporate responsibility to provide sustainable air transportation, and the highest level of customer service, to heart.

Air Borealis is currently seekinga Cargo Agent to join our team in Goose Bay, NL.

Duties and Responsibilities:

• Ensure adherence to Transport Canada Regulations
• Respond to cargo inquiries
• Provide to cargo inquiries
• Provide freight quotes
• Accept small freight, issuing waybills and handling cargo
• Provide internal and external customer support
• Manage cargo supplies and inventory
• Process cargo for shipping based on customer needs
• Perform general office duties as required
• Operate forklift
• Operate delivery van
• Other duties as assigned

Qualifications:

• The successful candidate must have a minimum of 2 years' experience in providing customer service in a fast-paced environment;
• Must possess exceptional customer service skills;
• Must exhibit excellent written and oral communication skills as well as excellent problem solving skills as this position requires on the spot decision making;
• Must be able to work independently and in a team environment;
• Must be able to obtain a clear Record of Conduct.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen situations.

What we offer:

• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Personal travel privileges with PAL and interline agreements with multiple airlines
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

Applications will be accepted on an ongoing basis.

Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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