ELIGIBILITY OFFICER
OPEN COMPETITION
DEPARTMENT OF HEALTH
CASUAL EMPLOYMENT
FREDERICTON

The Department of Health is seeking an individual to fill a casual opportunity within the Medicare Operations Unit of the Medicare & Physician Services Branch as an Eligibility Officer. This position will work on-site in the downtown Fredericton office.

As an Eligibility Officer, you will be responsible for critical functions related to determining status and eligibility of residents applying for health insurance under New Brunswick Medicare, including:

• Receiving & assessing a large volume of Medicare coverage applications and processing relevant data;
• Using various sources & tools to research and investigate the accuracy of information provided by applicants;
• Interpreting acts, regulations and policies to ensure sound eligibility decisions;
• Administration and safeguarding of New Brunswick residents' Medicare information in the Medicare database, ensuring accuracy and confidentiality of information by adhering to the Personal Health Information Privacy and Access Act (PHIPAA) and all other applicable Legislation, Regulation or Policy;
• Communication with residents directly by telephone or email as required for the purpose of clarifying personal information or providing information on requirements for Medicare eligibility ;
• Building and maintaining of relationships with internal and external stakeholders such as inter-provincial, federal, and state agencies;
• Participation as a subject matter expert in continuous improvement projects to streamline processes and align with new technologies.

All tasks must be performed with a high degree of accuracy. This work requires a high level of discretion in dealing with confidential information, knowledge of team dynamics, and good communication and interpersonal skills. Candidate must be able to work with minimal supervision.

Who you are:

• You are able to effectively contribute fresh ideas and innovative solutions for your organization and your clients.
• You are at your best when you are challenged and thrive on getting results.
• You are recognized for your attention to detail, organization skills and ability to prioritize deliverables.
• You are effective in working collaboratively with colleagues and clients.
• You are a creative problem solver and avid multitasker.

Essential Qualifications:

• A high school diploma supplemented by a one (1) year post-secondary education in a related field.
• A minimum of five (5) years of related experience.
• Experience using Microsoft Office is required.
• An equivalent combination of education, training and experience may be considered.
• Written and spoken competence in English is required. Please state your language capability on your application.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensue that preferred language for assessment is identified on your resume.

Asset Qualification: Preference may be given to candidates that demonstrate the following asset qualification:

• Experience with health records.

Behavioural Competencies: The successful candidate will possess the following behavioural competencies: Check out our competencies here!

• Analytical Thinking/Judgement
• Client Service Orientation
• Teamwork and Cooperation

Technical Competencies: The successful candidate will possess the following technical competencies:

• Written Communication
• Ability to Use Office Technology, Software and Applications

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $1,816 to $2,205 bi-weekly (ASL 4)

How to apply:

We encourage applicants to apply on-line at https://www.ere.gnb.ca/competition.aspx?lang=E&t=Y or by mail at the following address by January 8, 2025, indicating competition number 35-24-0029. This competition may be used to fill future vacancies at the same level.

Department of Health
Human Resources
4th floor, 520 King Street
Fredericton, NB E3B 5G8
Telephone: (506) 453-4331
E-Mail: [email protected]

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!