Purpose of Position Research, design, implement, and support hardware and software technology utilized by Jazz Business Units with a primary focus on servers, storage, and associated applications. To provide escalated technical support to Jazz Information Systems (IS) resources as required. Key Responsibilities:

• Design, implement, maintain, and support production infrastructure systems to ensure that capacity, integrity, and contingency plans are adhered to.
• Ensure that all documentation regarding the architecture and the technology solutions are maintained.
• Monitor and control infrastructure performance in the areas of response, throughput, availability, and security.
• Design and implement the necessary security procedures and policies to ensure corporate information and communication integrity.
• Provide Tier II/III troubleshooting to user community and IS Peers. Assist IS staff with problem identification and resolution.
• Review and analyze preliminary Disaster Recovery requirements and work with team members to identify restrictions or limitations.
• Facilitate the formulation of high level alternative strategies where appropriate to identify or suggest potential technical Disaster Recovery solutions.
• Prepare a Disaster Recovery strategy deployment plan and actively participate in management review sessions as required.
• Proactively research/locate the necessary tools, processes and technical solutions to manage and support IS Infrastructure operations.
• Review, assess and address user technology needs.
• Identify opportunities and recommend solutions for improving efficiency through the use of technology.
• Work with other departments to determine business requirements that meet IT standards, policies, and guidelines.
• Act as a technical expert and resource to others.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Other related duties as assigned.

Qualifications:

• Technical degree/diploma or equivalent work experience required.
• Technical certifications such as ITIL Foundations, Microsoft MCSE, Citrix CCEA, VMware VCP, Linux LPI are considered assets.
• Proven Technical Experience at Problem Management and System Architecture (Enterprise Class with High Availability).
• 5 or more years working in an operational and geographically dispersed environment.
• Experience with Microsoft Enterprise Technologies and Operating Systems.
• Experience with Enterprise Server and Systems Architecture.
• Experience with Virtualization Technology.
• Experience with Citrix Presentation Server.
• Experience with Linux.
• Experience with Contingency planning with respect to 24x7 operationally critical systems.
• Ability to make concise and clear decisions.
• Good Written and Oral communication skills.
• Excellent interpersonal skills.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [email protected] if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.