Reporting to: Guest Services Manager (GSM)

Hampton Inn Sydney Hotel part of DP Murphy Inc is looking for a part time/full time Night Auditor/Security to join our award winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills!

BASIC RESPONSIBILITIES:

Position Responsibilities - Night Auditor

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Audit and balance reports from the day shifts
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and make reservations
• Run End Of Day computer functions, run Night Audit reports
• Keep accurate financial records and ledgers, and upload all Night Audit reports in one drive
• Prepare guest bills for next-day checkouts
• Balance cash drawers and record receipts
• Investigate and resolve out-of-balance accounts
• Help prepare for breakfast set up, coffee, etc.
• Clean, vacuum, mop lobby, and other common areas, snow removal by entrance doors, (during winter)
• All other Front Desk duties necessary

Position Responsibilities - Security

• Patrol the Premises - Conduct regular patrols of the hotel grounds, including parking lots, entrances, and common areas to ensure safety and security.
• Monitor Surveillance Systems - Observe and analyze camera feeds for any suspicious activity and follow up immediately. Document all details of the situation.
• Access Control - Monitor the entry and exit points of the hotel, ensuring only authorized personnel and guests are allowed access.
• Guest Assistance - Provide assistance to guests with any security-related issues or concerns, ensuring a safe and comfortable environment.
• Incident Response - Respond promptly to alarms, disturbances, or emergencies, taking appropriate action and documenting the situation.
• Maintain Log Records - Keep detailed logs of all activities, incidents, and patrols during the shift, including times and observations.
• Enforce Hotel Policies - Ensure compliance with hotel policies and regulations, addressing any violations or disturbances effectively.
• Emergency Preparedness - Be familiar with emergency procedures and protocols, including evacuation routes, and assist in drills as needed.
• Conflict Resolution - Mediate and resolve conflicts between guests or staff, ensuring a peaceful environment.
• Collaboration - Work closely with other hotel staff, such as front desk and maintenance, to address any security concerns.
• Reporting - Prepare incident reports for management, detailing any unusual occurrences or safety concerns.
• Customer Service - Provide excellent customer service while maintaining security protocols, promoting a positive experience for guests.
• Shift Handover - Brief incoming security personnel on any ongoing issues or concerns at the end of the shift.