Requisition ID: 203284
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank's COAT (Contact Centre Operations & Automation Technology) Delivery Center - Agile,
Automation & Assurance passionately serves and protects system reliability through innovative and
collaborative services provided by the Agile, Automation and QA teams which enables cost savings
and increases business value.

Reporting to the Senior Quality Assurance Manager, you will contribute to the overall success of the
QA - COAT Delivery Center - Agility & Assurance team by ensuring specific individual goals, plans &
initiatives are executed / delivered in support of the team's business strategies and objectives. You
will ensure all activities conducted are in compliant with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• You embrace a role that champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Participate in product design and requirements analysis.
• Perform testing for assigned projects by reviewing project documentation, preparing test documentation, and executing test activities for multiple, parallel initiatives.
• Perform various types of testing including Functional testing, Accessibility testing, User Interface testing, Integration testing, and Content testing.
• Thorough experience with data extraction, transformations, and conversion testing.
• Report defects in defect tracking tool and work closely with the team so that solutions can be determined, prioritized, and scheduled.
• Provide regular status updates and call out risks and issues to release and project timelines.
• Complete Quality Assurance deliverables on time, as per the schedule.
• Work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production.
• Prepare other QA documentation for QA management review, approval and sign-off.
• Eager to transfer application and process expertise to more junior analysts.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Excellent written and verbal communication skills.
• Working knowledge of Contact Center agent facing applications and flows.
• You have at least 3+ years quality assurance experience that performed manual testing (e.g., exploratory, integration, functional, regression and end-to-end testing, etc).
• You have experience with Interactive Voice Response (IVR) and dialer inbound outbound call initiation in a Call Centre setting.
• You have 3+ years testing experience in CRM application (maintenance, sales, and general service tasks, etc.).
• You have testing experience using API testing tools Postman.
• Must have experience of QA processes, working knowledge in agile teams either using Scrum or Kanban.
• Experience with Jaws Accessibility testing is a nice to have.
• You can execute sprint activities and work closely with development and business teams to plan, report, prioritize and drive continuous improvement.
• You can deal with ambiguity in a fast-paced environment while managing multiple competing priorities.
• Have strong interpersonal skills and excellent analytical skills.
• Able to work in a self-guided manner with the ability to prioritize tasks and manage time efficiently.
• Positive and resilient personality - Able to embrace feedback and have a desire for continuous iteration and improvement.
• Adhere to established guidelines of conduct.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid
#LI-Hybrid

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.