Title : Administrator - Response Operations Team

Employee Working Location : Partially Virtual / Hybrid (Toronto, ON)

Employment Status : Permanent Full-time

Salary Band : $44,622 - $55,778 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role you will:

• Monitor beneficiary needs to determine immediate, short and long-term needs including pro-active follow up of cases where appropriate.
• Monitor provision of appropriate services as assigned by Virtual Response Team, based on Red Cross Disaster Management Standards, tools and processes as indicated by Provincial/National direction.
• Support L1 outreach during assigned hours and provide gap coverage as required.
• With support from local volunteer teams, identify gaps in the beneficiary's ability to provide for basic needs and provide guidance and referrals as appropriate. Refer more challenging/complex cases to the Response Manager.
• Monitor actions taken since the disaster, and refer to local government programs and community agencies, such as housing supports.
• Identify and report emerging trends related to individual's wellbeing and community capacity to the regional EM Coordinator to inform recovery programming.
• Ensure necessary paperwork has been completed appropriately by response teams, and maintain confidential case files as per CRC standards using applicable systems and tools.
• Maintain timely and accurate data base records of responses.
• Ensure file processing and beneficiary follow-up is completed in accordance with case management guidelines.
• Liaise with local EMVRT, PDA and other assigned teams to confirm completion and closure of responses.
• Support when extensions or additional services are required.
• Liaise with lodging facilities as required to ensure compliance with reservations, issues related to hotel damages and other issues as required.
• Support On-call EMVRT rotation as applicable or other on-call mechanism.

We are looking for:

• A post secondary diploma and 1-3 years related experience in casework or community engagement, or a combination of education and experience.
• Proficient in MS Office.
• Strong written and oral communication skills in English, French is an asset.
• Ability to adapt to changing circumstances in a fast-paced environment.
• Proactive and forward-thinking approach to work.
• Ability to manage multiple high priority tasks at once.

Working Conditions:

• Work is performed in an environment which is mostly clean and comfortable.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$44,622 - $55,778