Service New Brunswick

Program Consultant

R85-2024/25-630

Open Competition

Pay Band 5

24-month Opportunity

Flexible Work Location within New Brunswick

Service New Brunswick is seeking an individual to join the Business Development Unit within Enterprise Services as a Program Consultant on a 2-year opportunity. The Business Development Unit provides support to enhance operational readiness and service delivery in Oracle Fusion. The team works closely with other areas of Service New Brunswick and GNB Departments involved with a transformational change initiative.

If you thrive in a dynamic environment and enjoy achieving mutual success with clients, we invite you to join our dedicated team!

Who are you?

• You have strong analytical and organizational skills with the drive to deliver exceptional service.
• You demonstrate initiative and are adaptable, and results driven.
• You have exceptional facilitation skills and ability to work with interdisciplinary groups.
• You are an effective communicator, presenter, and collaborator.

What will you be doing?

As a member of the Business Development Unit, you will be responsible to support efforts to enhance operational readiness through quality assurance, analysis, and delivery of training. Responsibilities will include but are not limited to:

• Collaborate with business leads responsible for issue escalation to identify emerging needs and/or risks.
• Conducting data analysis to support monitoring trends in operational issues.
• Preparing dashboards.
• Assisting the business areas supporting Oracle Fusion.
• Assist with the development of performance measures and outcomes.
• Co-lead the development and delivery of training related to enhanced use of the internal ticket system, data analysis products and related topics.
• Support stakeholder communication and engagement.

What do you need to be successful?

ESSENTIAL QUALIFICATIONS:

University degree in a relevant discipline and a minimum of four (4) years of related work experience. Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French are required. Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

What qualifications can set you apart from other candidates?

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications to be given further consideration.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate:

• Training in effective data visualization.
• Training and experience in adult learning or corporate training.
• Advanced Excel skills training and/or certificates.
• Certification or experience in Lean Six Sigma (Yellow Belt, Green Belt or Black Belt)
• Experience working in government.

OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:

• Some weekday evenings and weekend work hours may be required.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Client Service Orientation
• Analytical Thinking
• Flexibility
• Information Seeking
• Effective Interactive Communication
• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Knowledge of Training/Instructional Techniques
• Consulting Skills
• Presentation Skills
• Ability to Use Microsoft Office, Office Technology, Software and Applications
• Analytical Skills

Preference may be given to candidates who demonstrate the following asset qualifications:

• Experience in presenting to and facilitating varying group sizes and senior level management.

Resumes should be in chronological order specifying education and employment in months and years including relevant part-time and full-time employment.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

What can SNB offer you?

• Work life balance with meaningful work.
• Opportunities for career growth and advancement
• Career diversity within a single large employer
• Comprehensive benefits package (paid vacation plus health, dental, life and long-term disability plans) and pension.

Salary: $64,974 - $89,622 annually. Pay Band 5 - Management Non-Union

Please ensure your application is complete by January 3, 2025, and indicate competition number

R85-2024/25-630.

This competition may be used to fill future vacancies at the same level.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!