Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Procurement & Sourcing

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Conduct ongoing monitoring, analysis and reporting on a Third Party's performance through the delivery of services against SLAs, SLOs, KPIs or other contractual commitments, within assigned portfolio as required
• Monitor spend against the financial terms of a Business Arrangement
• Use processes or tools to validate and resolve any issues and variances pertaining to invoices, and facilitate invoice settlement to avoid incurring penalties/additional costs
• Understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables) and scope changes that will be actively managed throughout the term. If the Business Arrangement involves licenses or other assets, create and maintain governance processes to ensure effective asset management
• Use processes or tools to verify negotiated rates, volume thresholds against aggregated spend, and financial commitments against baseline/business case
• Develop and maintain strong relationships with business partners, vendors and other stakeholders by providing value-added analysis, presentations, guidance and/or operational support in a timely manner
• Act as a "go to" resource to the business segment or corporate functional by providing relevant and meaningful information/data/guidance on procedures and/or issues
• Lead working sessions and/or facilitate meetings to develop and maintain effective relationships with internal TD partners and the vendor to ensure business requirements are met and objectives are aligned
• Lead vendor related operational activities (e.g. report production, system queries, process mapping, specialized tracking, analysis and transactional procedural support) as assigned

SHAREHOLDER

• Contribute to various operational activities and processes as assigned
• Support development and/or implementation of SLAs, SLOs, KPIs or other contractual commitments to mitigate risk and maximize availability of service, efficiency and effectiveness
• Be knowledgeable of practices and procedures relating to managing Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
• Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with Third Party Risk Management (TPRM) Policies and related Standards
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
• Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
• May provide a range of reporting and / or meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices
• Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective Third Party delivery
• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Understands the industry, competition and the factors that differentiate the organization
• Applies best practices to implement process, product or service improvements
• Acts as a subject matter expert within their own area of specialty or a resource for others
• Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
• Contributes to setting standards within area of expertise
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
• Impacts a range of functional programs and operations across own and related teams
• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• Works independently as the senior technical lead and guides others within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Generally reports to a Manager or above

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree
• 5+ years of experience

ADDENDUM

• Proficient knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle principles, policies and procedures, systems, products/services, product research, analysis & reporting, competitive intelligence and/or regulatory requirements
• Knowledge of current and emerging competitor and market trends
• Knowledge of Risk Management environment, standards and regulations
• Superb ability to identify operational efficiencies and/or issues/gaps and develop plans /recommend solutions and/or implement governance processes/procedures
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Superb ability to research, collect, organize, analyze complex or technical data and prioritize work while meeting multiple deadlines
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to exercise sound judgement in making decisions
• Skill in using analytical software tools, research and data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet