Client Services Manager
Metropolitan District
Location: Halifax
Type of Employment: Full-time, Permanent
Union Status: Excluded (Non-Union)
Competition: MET 24182
Closing Date: January 3, 2025
Primary Accountabilities
- Achieve corporate goals by leading with vision, defining and fostering a culture that favors cooperation and teamwork, measuring the impact of team effectiveness through ongoing monitoring, coaching and performance management, recognizing and rewarding achievements, and emphasizing common objectives through clear work planning processes.
- Ensure that policies, practices, objectives and processes affecting all program and project deliverables are clearly defined, compliant, appropriately communicated and effectively monitored.
- Direct the coordination and compilation of the business planning and budget planning processes for the Client Services portfolio, ensuring that human, financial, technical and material resource estimates are reliable and appropriately prioritized.
- Oversee and develop various client service processes, applicable by-laws, protocols, and policies to promote positive client relationships and effective service delivery (e.g. applications, housing placements, income review and rent assessments, collections and recoveries, lease management, property management, pest control, security, eviction prevention and tenant education).
- Work closely with the Building Services and Finance and Administration Managers to manage budgets for vacant unit refurbishing and modifications, to ensure the best use of financial resources in meeting housing authority vacant unit turnaround standards and vacancy rate targets.
- Collaborate with the Building Services Manager and others to ensure implementation and coordination of appropriate emergency preparedness and contingency plans.
- Partner with various community resources to foster positive tenant relations and where necessary, advocate for clients and MRHA.
- Provide support to the District Director as required. Prepare reports and provide documentation and information for Ministerial requests.
Qualifications and Experience
- Bachelor's degree in business administration or a related field, plus seven years' related experience and four years' experience managing diverse employee groups, including unionized staff.
- Demonstrated understanding of NSPHA services, policies and procedures and fundamental knowledge of budget processes.
- Strong knowledge of applicable laws, regulations and guidelines.
- Excellent computer skills, including Microsoft Office.
- Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.
Assets
- First aid and WHMIS certifications.
Competencies required at this level of work are Negotiation, Conflict Resolution, People Management, Leadership, Time Management, Communication, Analytical and Problem Solving.
If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of
more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.
Based on the employment status, eligibility and union agreement, the Nova Scotia Provincial Housing Agency offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
Classification: MC 22
Salary Range: $82,556.05 - $107,322.86 Annually
Work Week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
To Apply
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Apply through Career Beacon.
Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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