Zone: Eastern Urban Zone
Location: Multi- Site, Primary Location: Health Sciences Centre

Computer Support Specialist
NLCHI Solutions & Infrastructure
Temporary Full-time (until November 1, 2025, with the possibility of extension)
07396RP1
Hours 75 bi-weekly (8 hours; Days, On-Call)
Salary CG-29 ($27.07 - $30.07 per hour)
Competition Number VAC0004721
Posted Date 2024-12-12
Closing Date 2024-12-19
Demands, duties, qualifications

Job Summary
The successful incumbent will report to the End User Devices Manager. This position: - Identifies, analyses, and resolves computer support, hardware, and application software problems and recommends/implements solutions; - Assesses various end user requests and determines hardware/software requirements for desktop users; - Provides desktop and network support to multiple departments (managers and staff) across multiple geographically dispersed sites; - Consults with end users and vendors to evaluate systematic issues with computer hardware/software and provides appropriate solutions to meet end user requirements via the use of remote support software; - Installs and tests vendor supplied software programs and modifies default configurations to meet end user and organizational requirements; - Educates and orientates end users on the proper use of hardware and software; maintains a wide range of desktop operating systems and various applications; - Installs network and local printers on desktop computers with the use of remote support software; - Assists in the development, deployment and maintenance of both local and wide area networks, deployment and use of the Internet, e-mail, and the other departmental and enterprise-wide applications; - Consults with external vendors as necessary for resolution of issues; - May participate in rotating on-call schedule to provide afterhours IT support; - Other related duties as required.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Regularly moves/lifts objects 10 - 25 lbs., and occasionally may require the lifting of monitors and computer equipment up to 40 lbs. while working in awkward/confined spaces.
Constantly performs fine finger/precision work while sitting for extended periods of time when using a computer.
Constantly requires visual concentration to read computer monitors, repair and/or install equipment.

Job Qualifications
Graduation from a recognized (approved) College with a two-year or three-year program in Information Technology/Computer Support or a Bachelor of Computer Science Degree is required.
Successful completion of the CompTIA's A+ Certification OR MCSE Certification is required.
Minimum of two years of experience within the last four working in Information Technology is required.
Current working knowledge of TCP/IP Networking is required.
Experience with security protocols, secure communications and network-based service deployment and management is an asset.
Experience in the planning, deployment and support of information technology in a health care environment is an asset.
Demonstrated strong interpersonal, analytical, communication and organization skills and be able to work independently in a client focused environment.
A condition of employment for this position includes the use of a personal vehicle and a Class 5 Driver's License.
A satisfactory record of work performance is required.

*The successful applicant may be required to travel throughout the region.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.