Join Atlantic Lottery for an Exciting Summer!

Are you an energetic, responsible, and enthusiastic post-secondary student looking for a rewarding summer job? Atlantic Lottery is on the lookout for students just like you! If you're 19 years or older by the start of the work term, we have an amazing opportunity that will help you build your skills, make new friends, and make a difference in the lives of Atlantic Canadians.

Position: Summer Student - Deskside Support

Location: Moncton, NB in office

Work Term: Typically 16 weeks

Application Deadline: January 19, 2025

Why Join Us?

• Hands-On Experience: Gain practical experience in IT support by working on real projects. You'll assist with the rollout of new machines and provide technical support to AL employees.
• Skill Development: Enhance your technical skills in operating system support, troubleshooting, and customer service. This role offers a fantastic opportunity to grow in a supportive environment.
• Networking: Connect with professionals and fellow students, building valuable relationships that can help you in your future career. You'll be part of a collaborative team that values your contributions.
• Impact: Make a difference by contributing to meaningful projects that support our organization and the Atlantic Canadian community. Your work will have a real impact on our operations and services.

Responsibilities:

Technical Support:

• Provide technical support for AL employees.
• Troubleshoot laptop, application, and printer issues.

Customer Service:

• Greet and assist employees seeking technical help.
• Prepare and replace laptops for new and existing employees.

Team Support:

• Supplement the deskside support team for the summer.

Technical Skills:

• Proficiency with Microsoft Office Suite.
• Experience with operating system support (Windows, MacOS).
• Familiarity with mobile OS support (iOS, iPadOS, Android)

Personal Attributes:

• Drive and Self-Motivation: Demonstrates initiative and a strong work ethic.
• Eagerness to Learn: Shows a willingness to acquire new skills and knowledge.
• Strong Analytical Skills: Capable of identifying and resolving issues effectively.
• Self-Starter: Able to work independently and as part of a team.
• Highly Organized: Excellent attention to detail and organizational skills.
• Good Communication Skills: Proficient in both written and verbal communication.
• Technical Communication: Ability to explain technical information in everyday language

Requirements:

• Age Requirement: Must be 19 years of age or older by the start date.
• Residency: Must reside in Atlantic Canada.

Education Requirements:

• Studying in post-secondary education in IT, computer science, or a related field (e.g. Network Administration).

Recruitment Process: The last couple of years has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. All interviews are conducted in English, our working language, unless otherwise stated.

Eligibility to Work in Canada: As applicable, candidates must have acquired all required work permits/visas and other authorizations and otherwise be eligible to work in Canada at the time any offer of employment is made by AL. It is the sole responsibility of the candidate to obtain all required work permits/visas and other authorizations.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference checks and mandatory criminal background checks. Financial and educational background checks may also be conducted as part of our comprehensive hiring process.