SOCIAL DEVELOPMENT

BASIC CASE MANAGER (Administrative Services - Level 4)

OPEN COMPETITION

CENTRAL ZONE

The Department of Social Development is seeking an individual to join the Income Support Team as a Basic Case Manager in the Central Zone (Fredericton, Miramichi, Woodstock or Perth-Andover)

As a member of the Income Support Team, the successful candidate will be responsible to gather demographic information and other relevant data from clients and stakeholders by telephone in order to determine probable eligibility for departmental programs or services.

Duties include the following:

• Determine and monitor client's eligibility for financial assistance or other services;
• Take appropriate action to make/adjust payments in accordance with clients' situation.
• Assess applicant's financial eligibility and authorize payments of financial benefits based on the applicable policy and procedures;
• Advising applicants of reasons for ineligibility when required;
• Referring applicants to departmental and community services;
• Providing information on departmental programs and services.
• Sending review forms,
• Booking clients for needs assessment appointments;
• Assessing client's situation and social network, referring them to services and agencies both internal and external, and doing follow-up in emergency situations.

In conjunction with other staff, the incumbent will also act as a resource person in order to refer clients to the appropriate services and other assigned duties.

ESSENTIAL QUALIFICATIONS:High school diploma or GED supplemented by successful completion of a one (1) year post-secondary diploma in Office Administration or other post-secondary education in a related field and five (5) years related administrative work experience OR a High School Diploma or GED and a minimum of six (6) years related administrative work experience.

Spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate experience in one or more of the following asset qualifications:

• Dealing with clients over the phone;
• Administration of policies and procedures;
• Assessing applications for approval; and/ or
• Experience with NBCase.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:
• Client Service Orientation;
• Analytical Thinking and Judgement;
• Information Seeking; and
• Effective Interactive Communication.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:
• Ability to Use Office Technology, Software and Applications;
• Planning and Organizing Skills; and
• Written Communication.

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $47,216 to $57,330 per annum

We encourage applicants to apply on-line or by mail at the following address by December 20th indicating competition number: R76-2024-25-60.

This competition may be used to fill future vacancies at the same level.

Social Development
Human Resource Services
4th floor, 551 King Street
Fredericton, NB E3B 1E7
Telephone: (506) 462-5096
E-mail: [email protected]

We thank all those who apply however only those selected for further consideration will be contacted.
As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!