Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

You are responsible for the administration of clients on our administration system for flexible group insurance plans (FlexIt) including interface management and renewals.
You are also in close communication with the various internal and external stakeholders. You coordinate the different phases of activities, making sure to meet the established deadlines. You ensure the required follow-ups and supports the customer in the change.
You may also be called upon to work on interfaces and initial loadings of systems other than Flexit.

Main responsabilities

• Document and maintain customer requirements at all times
• Make sure to keep administrative procedures up to date
• Coordinate and execute administrative tasks and make decisions without the need for a lot of supervision
• Manage renewal activities and ensure that tasks are completed according to the established schedule
• Act as the first contact for customers
• Take charge of customer requests and carry out the necessary follow-ups in accordance with established procedures and deadlines while maintaining the reputation of excellence in customer service
• Develop test plans and execute test cases to validate changes to the system or interfaces
• Maintain an effective level of communication

Required Skills:

• Education: College or university degree or equivalent work experience.
• Computer skills :
• Knowledge of Excel and Visual basic;
• Knowledge of databases, Power Automate and search tools (SQL) is an asset;
• Language skills: In order to meet the needs of our customers, the incumbent must be bilingual (English and French).

Key skills :

• Knowledge: Good understanding of system procedures and documentation, as well as quality assurance concepts and best practices.
• Analytical thinking: Strong analytical, decision-making and problem-solving skills, combined with attention to detail and accuracy.
• Communication: Excellent oral and written communication skills.
• Customer service: Strong customer focus and ability to build lasting relationships with customers.
• Execution and organizational skills: Good organizational skills, ability to develop creative and rational solutions in a varied and dynamic environment, heightened sense of urgency and ability to multi-task.
• Teamwork: Excellent interpersonal skills, positive attitude and ability to function both in a group and independently.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .