Program Supervisor, Shelter Standards

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well-being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much-needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.

Competition Number: 2024/25-067203811T
Employment Type: Temporary
Department/Region: Community Partnerships and Homelessness
Location: Head Office, St. John's
Posting Status: Internal/External
Closing Date: December 16th, 2024
Salary Scale: $59,095 - $79,040 per annum on the Management Pay Plan (426 points), 35-hour work week

Position Details

Context:

The Community Partnerships and Homelessness Department provides research and analysis of best practices in social and transitional housing, homelessness prevention; and supports the development of the Provincial Housing & Homelessness Plan. The Department supports the CEO and the Minister Responsible for Housing through the development of position papers and briefing materials to support engagement and partnership across the housing continuum. The Department also provides oversight of the corporation's eviction prevention framework, tenant and community relations program as well as the delivery of the provincial supportive living program, emergency accommodations (including shelters), as well as transition houses.

Duties:

Reporting to the Manager, Supportive Housing Services, the Program Supervisor, Shelter Standards position is responsible for overseeing the strategic implementation of NL's Emergency Shelter Standards, ensuring compliance across a diverse range of operators and working collaboratively with Managers, Emergency Housing Officers (EHOs), Social Workers, and technical staff. The Supervisor supports the planning, coordination and implementation of the Shelter Standards. The position also manages shelter inspections, assigns tasks, and addresses deficiencies through proactive mitigation strategies and compliance monitoring. The incumbent will guide the development and implementation of policies, procedures, and tools to enhance shelter capacity, promote safe operations, reduce barriers to access, promote housing-focused approaches and support the development of a community of practice within the housing and homelessness sector. Key responsibilities include project work planning, internal and external coordination and collaboration with stakeholders as well as staff onboarding, performance coaching, training, and task delegation to build a strong, effective team. The Supervisor will act as a liaison with shelter operators and community partners, addressing inquiries, complaints, and inspection processes, while supporting program invoicing review and approvals. Additionally, the position requires engaging with stakeholders to strengthen the emergency shelter system, managing data requests, and fostering a client-focused service delivery in a dynamic, fast-paced environment and other duties as required.

Criteria

Screening Criteria:

1. Completion of a Bachelor's Degree in Business Administration, Commerce, or the social sciences (equivalencies may be considered)
2. Experience in a supervisory role
3. Experience working in a case/client service environment
4. Experience working with community partners
5. Experience managing a unionized workforce (asset)

Assessment Criteria:

1. Knowledge of social/government programs and the process for accessing these programs
2. Knowledge of resource management
3. Knowledge of program and policy development
4. Knowledge of relevant programs and processes (i.e. eviction prevention)
5. Knowledge of contract and/or service agreement oversight procedures and practices
6. Ability to work collaboratively and build relationships
7. Leadership and initiative skills
8. Critical and analytical thinking skills
9. Ability to manage competing priorities
10. Ability to effectively exchange information

Conditions of Employment

Conditions of Offer:

1. Acceptable Certificate of Conduct

Conditions of Acceptance

1. Acknowledges requirement for occasional travel, including overnight
2. Acknowledges requirement for access to private transportation for business purposes
3. Acknowledges requirement to carry a corporate cell phone
4. Acknowledges requirement for flexible hours
5. Acknowledges requirement to participate in a 24/7 on-call rotation

Applicant Information

• Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.
• Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.
• Disability related accommodations are available upon request at any stage of the recruitment process by contacting [email protected] or by calling (709) 724-3002.
• Preference will be given to applicants who are legally entitled to work in Canada.
• Applications should be received prior to midnight Newfoundland Standard time on the closing day.
• The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.
• The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e-mail addresses.
• All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.
• This competition may be used to fill future similar vacancies with NL Housing.
• Only successful applicants will be contacted for an interview.
• This is not a position within the Government of Newfoundland and Labrador Public Service.