Position Type:
Permanent
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Closing date:
2024-12-17
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Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.

We are looking for an Operational Standards Officer to help support our growing operation. The Operational Standards Officer will work within the NB Health Link (NBHL) division. The NBHL Program is dedicated to providing accessible healthcare services to New Brunswick residents without a family doctor or nurse practitioner. As NBHL grows, maintaining operational efficiency, consistency, and regulatory compliance has become paramount. We are seeking an experienced Operational Standards Officer to support these goals by centralizing ownership of operational standards, policies, and tools.

The Operational Standards Officer will be instrumental in organizing and maintaining NBHL's operational documentation. This role is critical for enhancing operational efficiency, ensuring compliance, and supporting employee performance. As the primary resource for operational documentation, the Operational Standards Officer will develop, update, and disseminate policies, procedures, and other essential documents across the organization.

Role & Responsibilities: The Operational Standards office shall perform tasks including, but not limited to those identified in the sub-sections below.

Document Creation and Management

• Draft, structure, and organize operational policies, standard operating procedures (SOPs), reference materials, and work tools.
• Ensure all documentation aligns with evolving operational needs of the program, best practices in the industry and meets regulatory standards, as applicable.
• Collaborate with peers within the program and overall organization who are responsible for policy development and approval.
• Ensure operational policies and reference documents have strong synergies and consistencies with clinical policies of NBHL program.

Regular Review and Updates

• Implement a structured process for periodic reviews, ensuring all documents are current, accurate, and compliant.
• Regularly audit documentation to keep pace with operational changes and industry standards.

Centralized Ownership

• Serve as the primary contact for administrative and operational policy and procedure-related inquiries, supporting departments across NBHL.
• Maintain consistency and accuracy in operational documentation, reducing duplicated or outdated materials.

Effective Dissemination

• Develop and manage a system for distributing documentation to ensure that staff members are promptly informed of new or updated policies.
• Tailor communications to relevant teams to ensure key information is clearly understood and accessible.

Employee Support and Training

• Provide coaching, training sessions, and one-on-one support to staff on implementing policies and procedures.
• Act as a resource to help employees integrate operational standards into their day-to-day work.

Qualifications & Requirements

Education / Experience

• Bachelor's degree in Business Administration, Operations Management, or related field (or equivalent experience).
• Minimum of 3 years of experience in operations, quality assurance, or standards management, preferably in a healthcare setting.
• Strong project management and organizational skills, with a demonstrated ability to prioritize and manage multiple projects simultaneously.

Knowledge / Skills

• Excellent communication and interpersonal skills, with experience in coaching or training employees.
• Proficiency in document management systems and tools.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.