Requisition ID: 212244
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Cash Management Services business unit ensuring specific individual goals, plans, initiatives and assigned tasks are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted with a high degree of accuracy follow governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to their day-to-day Banking requests adhering to established performance and productivity standards.
• Maintains up-to-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.
• Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
• Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:
  • Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
  • Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required.
  • Facilitate decision making processes by providing timely, meaningful, and easily available data.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Perform other related duties as assigned

What you will be doing?

• Operates independently to execute day-to-day operations within assigned authorities/limits.
• Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of the Corporate, Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.)
• Investigate all adjustments & corrections ensuring entries are prepared accurately and processes with the appropriate level of approval.
• Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives
• Business Units supported include but not limited to: Commercial Banking, Small Business, Global Risk Management, Payments & Cash Management, Audit, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable). Services approximately 900 branches, and 37,000 Commercial/Corporate clients.
• Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.
• Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and "test & learn" as required.
• Participates in cross-training to broaden skillsets across different areas.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-Secondary Education and a minimum of 1 years of relevant working experience in Financial Services or related industry.
• Fluency in English (written & verbal) and Organizational Skills.
• Working knowledge of Corporate and Commercial products, services, and procedures
• Proven customer service skills, as well as flexibility to adapt to changing environments.
• Thorough knowledge of the setup, maintenance and execution of onboarding accounts, products & services.
• Working knowledge of Microsoft Office (Excel, Word, and Outlook)

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• Limited travel may be required.
• Can experience significant fluctuations in volumes of work or unexpected events (e.g., system interruptions) which may require overtime.
• Works in a constantly changing environment.
• Role requires shift changes and rotations to accommodate operational requirements, planned vacation relief and unplanned absences.

Location(s): Canada : Ontario : Mississauga
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.