Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

TD Insurance

Pay Details:

NA - NA CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Financial Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

The Claims Department is responsible for adjudicating Life, Critical Illness, Accidental Death and Dismemberment, Disability and Hospital claims for the Bank's Credit Protections programs and TD Life's Direct Life and Health programs. Adjudication of these claims involves daily empathetic and professional communication with customers who are going through a personal crisis, either due to significant disability or death of a spouse or a family member. This department is responsible for evaluation of medical diagnoses' and, the impact of disability on their ability to work at gainful employment.

Job Description:

The successful candidate must be proficient in written and verbal communication in their daily interactions with various external partners including the customer, physicians, lawyers, medical providers, and various vendors (investigation agencies, independent medical examiners). Internal partners include underwriters, claim administrators, New Business, CARES department, TDBG branches, Medical Directors and staff at other areas of TD Life.
Accountabilities include:

• Adjudicate claims promptly and effectively in a professional and empathetic manner.
• Approve legitimate claims within prescribed authority limits and Service Level Agreements
• Deny claims or rescind policies when required based on contractual definitions, limitations and exclusions
• Approve disability payments based on diagnosis, treatment, restrictions and limitations and occupation
• Sound understanding of insurance concepts is required
  

Job Requirements:

• This position requires a minimum Grade 12 education plus 5 years relevant insurance experience in either Individual or Group claims, or University degree or RN qualification. Through on-going professional development, the Claims Advisor is required to have the ALHC designation and actively work towards the FLMI, ALHC or FLHC designation.
• Solid working knowledge - Word, Excel
• Solid knowledge of TD Life products
• Superior interpersonal skills and ability to handle stressful situations with tact and courtesy
• Must be able to contribute to a positive working environment and have the ability to adapt effectively to a changing environment
• Utilize Change Management skills to promote and implement change positively and work as part of a team to accomplish the goals of our department

Additional Information:

• The ability to deliver legendary service by meeting or exceeding all service and quality objectives while effectively working with both external and internal partners to resolve claims and concerns in a thorough, precise and professional yet empathetic manner are vital for this position.

• Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment,
  where all employees and customers feel valued, respected and supported.
  We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his goals.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet