Title : Senior Manager, Rapid Response Manager

Employee Working Location : Partially Virtual / Hybrid (Ottawa, ON)

Employment Status : Permanent Full-time

Salary Band : $87,895 - $109,869 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1: Workforce Planning

• Maintain real-time tracking and/or scheduling tools needed for oversight of RRM availability and rapid mobilization. Workforce planning should take into account anticipated busy seasons for domestic and international.
• Ensure that the deployment cycle of RRMs is fair, transparent and optimal in relation to response needs as identified by the domestic and international and balancing global trends.
• Working with Service Line leads and IER leadership, identify relevant blue-sky projects that align with the RRM's areas of expertise, professional development plans and with CRC and larger Movement areas of focus.
• Develop and manage annual Rapid Response Management (RRM) team budget with relevant financial focal points. Oversee RRM financial reconciliations following deployments.
• Work with Strategic Partnership and Public Safety program managers to ensure adequate salary recovery of RRMs on projects during blue-sky and adjust deployment schedule as needed to ensure allocated deployment recovery achieved.

Responsibility 2: RRM Team's Growth and Development

• Ensure professional development plans are in place for all RRMs, that the plans are continually reviewed and that the plans are used as the basis for identifying appropriate deployments and blue-sky projects for each RRM.
• Assess deployment performance appraisals to inform individual development plans and support continuous skill improvement.
• Coordinate opportunities for RRMs to provide coaching to others interested in leadership roles across the organization and within the Movement.
• Implement consistent onboarding training for new staff, including but not limited to existing training paths from relevant CRC Service Lines, Program and Movement resources, identify gaps in training opportunities and engage in development of additional training to ensure continuous relevance.
• Support deployed RRMs as needed with guidance and connect them as required to relevant resources, geographic leadership and response line management.

Responsibility 3: Monitoring, Evaluation and Reporting

• Develop and enhance monitoring and evaluation tools to ensure continual learning and adjustments are made to the way the RRM team is managed.
• Analyse Surge requests against available areas of expertise on a regular basis to ensure the RRM pool remains relevant and able to effectively meet the humanitarian response needs. Provide regular statistics and analysis on RRM initiative.
• Develop annual reports and communication material to profile the work of RRMs.
• Support with Strategic Partnership and Public Safety reporting as requested by project managers (quarterly reporting, etc).

Responsibility 4: Coordinate with Movement Stakeholders

• Liaise with Movement stakeholders on the development and coordination of standing surge teams (similar to RRM pool) in other National Societies and the IFRC Operations team to address the global gap of predictable operational leadership for select profiles.
• Support Movement Leadership discussions under Surge Optimisation processes linked to RRM and other standing surge teams.
• Extract learnings from discussions with Movement stakeholders to inform and adjust CRC processes.

What we are looking for :

• Master's degree in a related field (e.g., business administration, humanitarian studies, disaster management) or an equivalent combination of education and experience.
• Minimum five years of job-related experience, including three years of experience in a managerial role.
• Field experience in Emergency Response within Canada considered an asset.
• Extensive experience and engagement with RC stakeholders including IFRC, ICRC and other Movement Partners is strongly recommended.
• Experience in disaster response, preparedness, recovery and emergency coordination including for medium, complex and large-scale emergencies.
• Proven experience in project/program management.
• Demonstrated experience developing institutional relationships/partnerships and managing relationships with multiple internal/external stakeholders.
• Demonstrated success leading and managing diverse and multidisciplinary teams, preferably within a matrix environment.
• Leadership qualities and ability to work collectively with a team and independently.
• Strong financial management and budgeting skills required.
• Ability to create short term and long-term operational and strategic plans.
• Strong cultural sensitivity, political acumen, and ability to work in diverse contexts.
• Ability to adapt to changing circumstances, reprioritize tasks and activities, manage change, and meet tight deadlines in an evolving and often ambiguous environment.
• Fluency in English is required, French is an asset.

Working Conditions :

• Ability to work non-traditional hours on short notice.
• Ability to work in stressful and often ambiguous conditions.
• This position may require domestic or overseas travel to attend conferences, workshops and meetings as required.
• If required, and eligible, periodic travel to country operations may be required. Field missions can involve working in environments that are unstable and with unpredictable access to basic services in emergency contexts and requiring very strict adherence to security regulations
• Availability to deploy and travel in Canada and internationally is required.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$87,895 - $109,869