Title :Virtual Case Manager - Roster

Employee Working Location : Remote (Canada)

Employment Status : Casual

Salary Band : $ 34.55 / hour

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1. Support individuals impacted by disruptive events

• Working with the individual in a confidential and empathetic setting (remotely), listen and note what the person has experienced as a result of the event, what needs have arisen, and what gaps or barriers they may be experiencing.
• Document immediate, medium, and long-term needs, assess what relevant services can support the individual, and provide appropriate services and solutions.
• Identify an individual's needs, strengths, vulnerabilities, and capacities and work with them to develop a recovery plan that supports their overall recovery while ensuring that they take an active role in their recovery.
• Book follow-up meetings to check in and maintain a professional and trusting relationship with individuals being supported.
• Document thoroughly all interactions with the individual to ensure the completeness of their case file, complete accurate and timely case notes and maintain all assigned case files in alignment with CRC's data governance policy.
• Ensure case files are complete within EMIS (Emergency Management Information System). If there are supporting documents - ensure they are scanned, named, and stored appropriately in a designated location within the CRC network.
• Escalation of compliance concerns, file irregularities, incidents, and frauds to the case management supervisor.

Responsibility 2. Work as part of a collaborative team

• Collaborate with the Case Management team and the Recovery Services Programming team to ensure that beneficiaries' needs remain at the focus of your work.
• Identify emerging trends related to identified needs and capacity and share with the Case Management and Operations team as required.

What we are looking for:

• College degree in a related field, and 1-3 years' experience working in customer service, case management, disaster recovery, health services, or a related field. An equivalent combination of education and experience will be considered.
• Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work, psychology or related professions is an asset.
• Must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages are considered an asset.
• Advanced level of English proficiency - both spoken and written - is required. Please note this role will be performed in an English-speaking environment.
• Experience working in difficult and stressful conditions (emergency settings specifically) is an asset.
• Experience using database systems required; experience using EMIS is an asset.
• Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
• Current First Aid and Psychological First Aid certification or willingness to take training.

Working Conditions :

• This is a virtual position, no travel is required.
• Ability to respond during non-traditional hours (i.e., late nights or weekends) and long work hours in a demanding context.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$34.55