Position Type:
Permanent
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Closing date:
2024-12-06
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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.

As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

Located in St. Thomas, Ontario, the incumbent will be responsible to develop, deliver, and support clinical education within the MIH and Operational divisions of the service; to ensure contractual and corporate expectations in patient care and paramedic training are met and exceeded. Reporting to the Deputy/Manager-Mobile Integrated Health, the incumbent must have a broad knowledge of adult learning and curriculum design/delivery and Quality Management background.

The position entails, but is not limited to the following:

• Participating and supporting all initiatives to foster a culture that focuses on patient safety and a safe working environment and demonstrates leadership by example;
• Monitoring the clinical care provided by MIH paramedics through chart review, incidents, reviews, and field evaluations;
• Developing curriculums for adult education within the clinical setting and deliver and coordinate delivery of such programs;
• Coordinating and delivering mandatory and continuing medical education (CME);
• Demonstrating leadership to effectively coach and provide support to other colleagues;
• Conducting performance evaluation audits to identify training requirements;
• Overseeing CME programs for MIH paramedic staff and the public as required; and
• Possessing superior conflict resolution skills, mediates conflict between employees and between the organization and external factors while developing and managing operational requirements working with staff helping them to achieve goals of the organization;
• Participating in cross-training of other functional/business areas of the operation to build capacity and business continuity;

• Providing support to the MIH Manager, Community Paramedics and General Manager as required; and
• Any other duties as assigned.

As the ideal candidate for this role, you:

• have completed an approved paramedic training program and are currently certified as a paramedic in the province of Ontario, including IV certification;
• have completed Community Paramedic training (considered an asset);
• possess a minimum of five (5) years experience working as a paramedic with a minimum of three years in a progressively responsible leadership role;
• have proven experience in paramedic leadership, information technology, finance, and human resources;
• possess a valid Class F driver's license in good standing in Ontario (or equivalent);
• have the ability to exercise independent judgment and can problem solve with discretion;
• are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHS;
• possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others;
• are skilled in leading and developing staff;
• use a positive and creative approach to problem solving;
• possess outstanding communication, negotiating, and dispute resolution skills; and
• have working knowledge of standard business computer programs (ie. Microsoft Office Suite).

A post-secondary education in adult education related to clinical quality and/or health administration or equivalent would be considered an asset.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Medavie Health Services will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Health Services Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.